I posted this to another forum but I think it belongs here.
I'm stumped! A client brought his tower in for repairs. He had Dial-up connection but switched to Comcast broadband. He claims he had connection until a week ago after 3-4 months with no problems. According to him, he picked up a virus but was able to remove it (not surprising since he disabled Windows Firewall, set IE privacy setting to allow all cookies & IE Security to medium). I'm sure his wife wouldn't appreciate some of his downloads either but I digress.
I've run CCleaner,chkdsk, cwshredder, PeperFix, Grisoft's AV, AS & Anti-RootKit, WinsockxpFix, Ispfix and RegCleaner all to no avail. All junk files, malware & viruses have been deleted. He connects via a USB cable to Comcast using their modem. He was told he needed to install a driver for his Network adapter card but Device Manager displays no Network adapter. Here are the errors I found in Event Viewer:
The following boot-start or system-start driver(s) failed to load: i8042prt
The IPSEC Services service terminated with the following error: The authentication service is unknown.
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.
The IP address lease 192.168.100.10 for the Network Card with network address 0019474C871F has been denied by the DHCP server 68.87.68.32 (The DHCP Server sent a DHCPNACK message).
The server {C7E39D60-7A9F-42BF-ABB1-03DC0FA4F493} did not register with DCOM within the required timeout.
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
It also showed the following warnings:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0019474C871F. The following error occurred: The semaphore timeout period has expired. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Your computer has automatically configured the IP address for the Network Card with network address 0019474C871F. The IP address being used is 169.254.32.95.
OS is Windows XP Home SP2 with IE 6.0. I'm going to run Belarc Advisor later & copy it to a floppy to print & add to this thread if needed. Also plan on installing HijackThis & posting the log (again, if needed) but until then, if anyone has some suggestions, please let me know. Also ran System Restore with no help there.
Thanks in advance!
Bob B-)
I'm stumped! A client brought his tower in for repairs. He had Dial-up connection but switched to Comcast broadband. He claims he had connection until a week ago after 3-4 months with no problems. According to him, he picked up a virus but was able to remove it (not surprising since he disabled Windows Firewall, set IE privacy setting to allow all cookies & IE Security to medium). I'm sure his wife wouldn't appreciate some of his downloads either but I digress.
I've run CCleaner,chkdsk, cwshredder, PeperFix, Grisoft's AV, AS & Anti-RootKit, WinsockxpFix, Ispfix and RegCleaner all to no avail. All junk files, malware & viruses have been deleted. He connects via a USB cable to Comcast using their modem. He was told he needed to install a driver for his Network adapter card but Device Manager displays no Network adapter. Here are the errors I found in Event Viewer:
The following boot-start or system-start driver(s) failed to load: i8042prt
The IPSEC Services service terminated with the following error: The authentication service is unknown.
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.
The IP address lease 192.168.100.10 for the Network Card with network address 0019474C871F has been denied by the DHCP server 68.87.68.32 (The DHCP Server sent a DHCPNACK message).
The server {C7E39D60-7A9F-42BF-ABB1-03DC0FA4F493} did not register with DCOM within the required timeout.
Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
It also showed the following warnings:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 0019474C871F. The following error occurred: The semaphore timeout period has expired. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Your computer has automatically configured the IP address for the Network Card with network address 0019474C871F. The IP address being used is 169.254.32.95.
OS is Windows XP Home SP2 with IE 6.0. I'm going to run Belarc Advisor later & copy it to a floppy to print & add to this thread if needed. Also plan on installing HijackThis & posting the log (again, if needed) but until then, if anyone has some suggestions, please let me know. Also ran System Restore with no help there.
Thanks in advance!
Bob B-)
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