Internet Connection dropping out

[electronicsfreak]

Ok, first off, before anyone ask, yes my computer is clean.

I am having a strange issue with my internet connection. I have considered the possibility of it being my modem, but I am not sure. It started about 4 days ago.

Every so often, it will lose its connection as if the cable company shut off my connection. Usually its only down for about 1-2 minutes, then connects back. However, sometimes it goes as long as 20 minutes. I called the isp, and they mentioned something that was highly disturbing. According to them, the modem had been running for days without ever disconnecting.

Well I had a tech come out, he was useless. He did not test the lines, or check much. The only thing he did was look at the modem lights, see they were all lit up, then he replaced the splitter. Then he left. As I am typing this, I have lost my connection again.

Basically, I would like to get some opinions on this on what is causing it. As I am starting to get highly annoyed at this reoccurring problem. I called a tech as about 20 minutes ago, it disconnected again. He said to just run straight off the modem so they could see better when it disconnects.

Any ideas on what is causing my nightmare?

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon

 

[gbaughma]

...He came back 5 minutes later and said he found the break-off point to the complex and diagnosed that a boot on the cable to my house was old and in poor shape. When condensate got into the boot it would cause a short until it evaporated.

Exactly the problem described in my post.



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com