International Dialing

[DBrewsky]

IP Office v4.2. International dialing is failing. QWest tells us they are not seeing the 011 in the dial string.

Have a short code: 9N;, Dial, N, Grp: 50:MAIN
ARS 50:Main: 0N;, 0N, Dial 3k1, Line Grp: 0
Line Grp 0: NI2 PRI, Local Telco, Add 'Not end to end ISDN' is set to NEVER


Any ideas? There are no User Right overrides that restrict international.


Thanks in advance!




--DB

http://support.csctech.us

Remote Support Specialist

 

[amriddle01]

Do you see the full number being sent to line in monitor? Post a trace if you like

ACSS Small and Medium Enterprise (SME) Communications

I've just bought a brand new car and on the way out of the dealership the engine seized, they want £2000 paid in advance to look at it which they will keep if they can find a way to blame me for it......Remind you of anything

 

[DBrewsky]

I was remoted into a co-workers PC last week and I swear I saw the 011 included. I will have to go back to verify. But carrier is saying the call is setup as National and not International.

Thanks for the quick reply!

--DB

http://support.csctech.us

Remote Support Specialist

 

[intrigrant]

9N;, Dial, N, Grp: 50:MAIN
ARS 50:Main: 0N;, 0N, Dial 3k1, Line Grp: 0
There is a bit overkill here, the ; in the shortcode is needed only once and i would only use it in the ARS code and not in the systemshortcode.
This may not have any impact on your problem though, it is only a advise in using shortcodes.
As amriddle01 said: post a trace made with monitor were in the call filter you have enabled the option "shortcodes" and in the ISDN filter select the layer 1,2 and 3 options.

___________________________
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But then you can talk to a REAL expert....
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[DBrewsky]

ok.. Will do.. Thanks for the help and advice on short code/ARS..

--DB

http://support.csctech.us

Remote Support Specialist

 

[intrigrant]

btw, the ; in the first shortcode blocks the use of secondary dial tone in ARS and it speeds up dialling external numbers as there is only once a dialling timeout timer used....

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[DBrewsky]

Ok.. Trying to connect System Monitor and all it does is say "trying to connect". I tried plugging into the WAN port (default IP) and same thing. System Monitor version 7.0 (15).

Now.. I was able to kick out the 011 to QWest, however getting an intercept. Not sure if it's QWest giving me this intercept or LD carrier. Waiting on support from QWest to call me back.

Any ideas on System Monitor? I used IP Office System Status to monitor the channels and thats when I saw the digits. Should I be using that rather than the system monitor tool I have?

--DB

http://support.csctech.us

Remote Support Specialist

 

[DBrewsky]

Here is a trace I was able to get from System Status:

C:\Documents and Settings\dbrewer\Desktop\Allied Tube IP Office\PHXMAIN_Trunk_Information_20100517_143230.txt
Trunk Information, PHXMAIN (10.132.11.21)
5/17/2010 9:32:30 PM
-------------------------------------------------------------------------------------------------------------

Line: 5 Slot: 2 Port: 1
Line Type: T1PRI
Line Subtype: Local
Number of Channels: 23
Number of Administered Channels: 23
Number of Channels in Use: 2

Channel Call Current State Time in State Routing Caller ID or Other Party Direction
Number Ref Digits Dialed Digits on Call of Call
---------------------------------------------------------------------------------------------------------------------
1 Idle 02:31:22

2 Idle 00:36:25

3 Idle 00:39:56

4 Idle 00:30:12

5 Idle 01:07:55

6 Idle 00:25:52

7 Idle 00:18:49

8 Idle 02:59:00

9 Idle 00:14:06

10 Idle 01:24:51

11 Idle 00:28:37

12 Idle 00:38:02

13 26365 Connected 00:07:30 7609 6235233583, HOOVER,DONALD Extn 7609, Serena Hoover Incoming

14 Idle 04:42:02

15 Idle 01:57:03

16 Idle 00:25:49

17 Idle 00:50:35

18 Idle 00:15:19

19 Idle 00:25:30

20 Idle 00:25:12

21 26337 Connected 00:33:08 18666924541 Extn 7637, Nick Kadlec Outgoing

22 Idle 00:20:03

23 Idle 00:00:02


Trace Output - All Channels:
5/17/10 7:34:45 AM-377ms Line = 5, Seized, Channel ID = 23, Call Ref = 26368
5/17/10 7:34:45 AM-380ms Line = 5, Channel = 23, Q.931 Message = Setup, Call Ref = 26368, Direction = From Switch, Calling Party Number = 6023527799, Called Party Number = 01161396694916
5/17/10 7:34:45 AM-435ms Line = 5, Channel = 23, Q.931 Message = CallProceeding, Call Ref = 26368, Direction = To Switch
5/17/10 7:34:45 AM-438ms Call Ref = 26368, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
5/17/10 7:34:45 AM-786ms Line = 5, Channel = 23, Q.931 Message = Progress, Call Ref = 26368, Direction = To Switch
5/17/10 7:34:45 AM-788ms Call Ref = 26368, Alerting, Line = 5, Channel = 23
5/17/10 7:34:45 AM-789ms Call Ref = 26368, Originator State = Ringback, Type = User, Destination State = Outgoing Alerting, Type = Trunk
5/17/10 7:34:49 AM-509ms Extension = 7799, Switchhook, Status = On
5/17/10 7:34:49 AM-510ms Call Ref = 26368, Originator State = Clearing, Type = User, Destination State = Outgoing Alerting, Type = Trunk
5/17/10 7:34:49 AM-510ms Call Ref = 26368, Disconnect from Originator End
5/17/10 7:34:49 AM-519ms Line = 5, Channel = 23, Q.931 Message = Disconnect, Direction = From Switch, Cause Code = 16
5/17/10 7:34:49 AM-542ms Line = 5, Channel = 23, Q.931 Message = Release, Direction = To Switch
5/17/10 7:34:49 AM-543ms Line = 5, Channel = 23, Q.931 Message = ReleaseComplete, Direction = From Switch
5/17/10 7:34:49 AM-544ms Line = 5, Idle, Channel ID = 23


--DB

http://support.csctech.us

Remote Support Specialist

 

[Ragnorak]

Go into SSA (system status application) and click on the extension you are using to make the international test call. There will be a trace button at the bottom, click that and you should see the call information as you make the call.

You are mainly looking for two things: the digits the IPO says it is sending to the carrier and the Q.931 cause code when the call disconnects or fails.

 

[DBrewsky]

Thats what generated the trace from above. Notice the digits dialed and the Q.931 response of 16

--DB

http://support.csctech.us

Remote Support Specialist

 

[Ragnorak]

Sorry missed that-- saw the the trunk summary with the only outgoing call to the toll free number.

According to the IPO you're sending the 011-- "Called Party Number = 01161396694916" and the cause code for disconnect is 16 which is:

Normal Call Clearing.
This is one of the most common cause codes and is received or many reasons. It usually occurs because someone hung up the call at one side or the other.

Looks to me like its Qwest and not you that's the problem.

 

[Telecomboy]

If they are seeing the call as National, try putting the following under NoUser's source number. NI2_CALLED_PARTY_TYPE=UNKNOWN

This will send the call out as Unknown vs. National. I've had to do this on almost all the system's I've put in recetly to get them to call Internationally.

 

[DBrewsky]

Turns out I called QWest LD repair. They did a trace and saw the call come in. After a bit of investigation on their part, they found the customer didn't have authorization to dial international.

So.. Sorry for the post, but I do appreciate the responses.

One question to Telecomboy, where is that setting at to for UNKNOWN?

--DB

http://support.csctech.us

Remote Support Specialist

 

[Telecomboy]

In Manager, there is a User named NoUser. It's a command you put into the source number tab for the NoUser User. By entering it, it sends calls out as Unknown vs. National/International and then the provider can route it appropriately.