Internal Call routing

[f0netech]

System: G3CSI - Revision 9

Recently our sister facility installed an Avaya PBX and I'm assiting with replicating some of the parameters.

Within MY PBX, it is somehow set up that if we press '0' the call doesn't go directly to the operator, but instead hits the main vector where callers are prompted 'if you know your parties extension.....'

Can someone offer suggestions as to what parameters have been set to make it work this way instead of dialing the operator directly.

 

[RGarcia87]

0 is probably a VDN in your PBX pointing at an auto attendant built in a vector.

 

[foned00d]

Have you done a "list trace" to see where it's going?

 

[f0netech]

Yes, list trace shows it terminating to attendant group 1.

There is a VDN: 2000 named Attentdant so I'm speculating based on what's posted so far that 'attendant group 1' may be assigned to 2000. Where is this administerd?

 

[f0netech]

Think I'm just about there with 1 last question.

I've discovered in our Console Parameters screen the field 'Attendant Vectoring VDN' where 2000 is assigned, so now I understand how my side of the fence is working.

However, for the switch I'm trying to replicate, there is NO Attendant Vecorting VDN field on the Console Parameters screen. What needs to be tweaked in order to have that field available.

 

[f0netech]

Any new ideas? I've verified that 'Attendant Vectoring' is turned on in Customer Options.

 

[NX01]

On the new system is Basic Vectoring turned on? On the customer options page under Call Center.

In the future everything will work...

 

[f0netech]

Yes, basic vectoring is on.

BTW: Software revision on the new switch is VER 12.

 

[f0netech]

Going to try one last post on this as I've been able to wade through the differences between the two sites. However, Avaya indicates that the reason we can control Attendant vectoring on the old switch, but not the new is that the 8700 series by default has Tenant Partitioning turned on. We do not plan on using this feature, yet our Avaya reps cannot find where to turn this feature off.

Any advice? Per our rep, apparantly it's not as simple as changing the field to 'N' in system-paramer customer options.