INTERMITTANT BUSY ON INBOUND DID CALLS

[toolhead]

All of a sudden we are experiencing busy signals on every 6th or 7th call. I stat the T1's when alerted and we always have plenty of headroom. I have spoken to another tech at another Hospital and they have began to experience the same thing. I believe the Carrier has replaced a piece of equipment somewhere. Because we both come out of the same C.O. But now proving it becomes the issue. No one ever hears a recording so we cant pin point it to any c.o switch. Anyone ever seen this before ?

 

[PERRYPJ]

Go to LD 36 and do a LDIC C R
C=Customer
R=Route of the DID's
This will show you what trunks you do not have incoming calls on

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[fallenangel1]

Tried opening D-Channel Messages? What they point?

 

[toolhead]

This is what came back.
.LDIC 0 3
TN 044 0 00 00 7 DAY(S)
TN 044 0 00 01 7 DAY(S)
TN 044 0 00 02 7 DAY(S)
TN 044 0 00 04 7 DAY(S)
TN 044 0 00 05 7 DAY(S)
TN 044 0 00 06 7 DAY(S)
TN 044 0 00 07 7 DAY(S)
TN 056 0 14 00 7 DAY(S)
TN 052 0 00 01 7 DAY(S)
TN 052 0 00 03 7 DAY(S)
TN 052 0 00 06 7 DAY(S)
TN 052 0 00 07 7 DAY(S)
TN 020 0 00 00 7 DAY(S)
TN 056 0 14 03 7 DAY(S)
TN 020 0 00 02 7 DAY(S)
TN 020 0 00 03 7 DAY(S)
TN 020 0 00 04 7 DAY(S)
TN 020 0 00 05 7 DAY(S)
TN 020 0 00 06 7 DAY(S)
TN 020 0 00 07 7 DAY(S)
TN 012 1 00 00 7 DAY(S)
TN 012 1 00 01 7 DAY(S)
TN 012 1 00 04 7 DAY(S)
TN 012 1 00 07 0 DAY(S)
TN 044 0 00 03 7 DAY(S)
TN 056 0 14 07 7 DAY(S)
TN 056 0 14 06 7 DAY(S)
TN 056 0 14 01 7 DAY(S)
TN 056 0 14 02 7 DAY(S)
.LDIC 0 4
TN 012 1 00 03 7 DAY(S)
TN 052 0 00 05 7 DAY(S)
.LDIC 0 5
TN 060 1 00 03 7 DAY(S)
TN 060 1 00 06 7 DAY(S)
TN 060 1 00 07 7 DAY(S)
.LDIC 0 6
TRK012


.LDIC 1
TRK002


.LDIC 0
TRK002


.LDIC 0 7
TRK012

 

[toolhead]

Not totally familiar with D-Channel messeges. What load and commands ?

 

[PERRYPJ]

Sorry read question wrong, do you have ISDN-Pri or regular T1

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[toolhead]

Regular T1's

 

[toolhead]

PRI* TRK LOOP 3 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID 3VCE * CH 02 - IDLE DID 3VCE *
CH 03 - IDLE DID 3VCE * CH 04 - IDLE DID 3VCE *
CH 05 - IDLE DID 3VCE * CH 06 - IDLE DID 3VCE *
CH 07 - IDLE DID 3VCE * CH 08 - IDLE DID 3VCE *
CH 09 - IDLE DID 3VCE * CH 10 - IDLE DID 3VCE *
CH 11 - IDLE DID 3VCE * CH 12 - IDLE DID 3VCE *
CH 13 - IDLE DID 3VCE * CH 14 - IDLE DID 3VCE *
CH 15 - IDLE DID 3VCE * CH 16 - IDLE DID 3VCE *
CH 17 - IDLE DID 3VCE * CH 18 - IDLE DID 3VCE *
CH 19 - IDLE DID 3VCE * CH 20 - IDLE DID 3VCE *
CH 21 - IDLE DID 3VCE * CH 22 - BUSY DID 3VCE *
CH 23 - IDLE DID 3VCE * CH 24 - IDLE DID 3VCE *

PRI* TRK LOOP 19 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
TRACKING
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID 3VCE * CH 02 - IDLE DID 3VCE *
CH 03 - IDLE DID 3VCE * CH 04 - IDLE DID 3VCE *
CH 05 - IDLE DID 3VCE * CH 06 - IDLE DID 3VCE *
CH 07 - IDLE DID 3VCE * CH 08 - IDLE DID 3VCE *
CH 09 - IDLE DID 3VCE * CH 10 - IDLE DID 3VCE *
CH 11 - IDLE DID 3VCE * CH 12 - IDLE DID 3VCE *
CH 13 - IDLE DID 3VCE * CH 14 - IDLE DID 3VCE *
CH 15 - IDLE DID 3VCE * CH 16 - IDLE DID 3VCE *
CH 17 - BUSY DID 3VCE * CH 18 - BUSY DID 3VCE *
CH 19 - BUSY DID 3VCE * CH 20 - BUSY DID 3VCE *
CH 21 - BUSY DID 3VCE * CH 22 - BUSY DID 3VCE *
CH 23 - BUSY DID 3VCE * CH 24 - BUSY DID 3VCE *

DTI TRK LOOP 24 - DSBL
FFMT/LCMT/YALMT: D3/ AMI/DG2
PRI* TRK LOOP 26 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD * CH 02 - IDLE DID VOD *
CH 03 - IDLE DID VOD * CH 04 - IDLE DID VOD *
CH 05 - IDLE DID VOD * CH 06 - IDLE DID VOD *
CH 07 - IDLE DID VOD * CH 08 - IDLE DID VOD *
CH 09 - IDLE DID VOD * CH 10 - IDLE DID VOD *
CH 11 - IDLE DID VOD * CH 12 - IDLE DID VOD *
CH 13 - IDLE DID VOD * CH 14 - IDLE DID VOD *
CH 15 - IDLE DID VOD * CH 16 - IDLE DID VOD *
CH 17 - IDLE DID VOD * CH 18 - IDLE DID VOD *
CH 19 - IDLE DID VOD * CH 20 - IDLE DID VOD *
CH 21 - IDLE DID VOD * CH 22 - IDLE DID VOD *
CH 23 - IDLE DID VOD * CH 24 - DCH 0

PRI* TRK LOOP 27 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID 3VCE * CH 02 - IDLE DID 3VCE *
CH 03 - IDLE DID 3VCE * CH 04 - IDLE DID 3VCE *
CH 05 - IDLE DID 3VCE * CH 06 - IDLE DID 3VCE *
CH 07 - IDLE DID 3VCE * CH 08 - IDLE DID 3VCE *
CH 09 - IDLE DID 3VCE * CH 10 - IDLE DID 3VCE *
CH 11 - IDLE DID 3VCE * CH 12 - IDLE DID 3VCE *
CH 13 - IDLE DID 3VCE * CH 14 - IDLE DID 3VCE *
CH 15 - IDLE DID 3VCE * CH 16 - IDLE DID 3VCE *
CH 17 - IDLE DID 3VCE * CH 18 - IDLE DID 3VCE *
CH 19 - IDLE DID 3VCE * CH 20 - IDLE DID 3VCE *
CH 21 - IDLE DID 3VCE * CH 22 - IDLE DID 3VCE *
CH 23 - IDLE DID 3VCE * CH 24 - BKUP DCH 27

PRI* TRK LOOP 34 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD * CH 02 - IDLE DID VOD *
CH 03 - IDLE DID VOD * CH 04 - IDLE DID VOD *
CH 05 - IDLE DID VOD * CH 06 - IDLE DID VOD *
CH 07 - IDLE DID VOD * CH 08 - IDLE DID VOD *
CH 09 - IDLE DID VOD * CH 10 - IDLE DID VOD *
CH 11 - IDLE DID VOD * CH 12 - IDLE DID VOD *
CH 13 - IDLE DID VOD * CH 14 - IDLE DID VOD *
CH 15 - IDLE DID VOD * CH 16 - IDLE DID VOD *
CH 17 - IDLE DID VOD * CH 18 - IDLE DID VOD *
CH 19 - IDLE DID VOD * CH 20 - IDLE DID VOD *
CH 21 - IDLE DID VOD * CH 22 - IDLE DID VOD *
CH 23 - IDLE DID VOD * CH 24 - DCH 34

PRI* TRK LOOP 35 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID 3VCE * CH 02 - IDLE DID 3VCE *
CH 03 - IDLE DID 3VCE * CH 04 - IDLE DID 3VCE *
CH 05 - BUSY DID 3VCE * CH 06 - IDLE DID 3VCE *
CH 07 - BUSY DID 3VCE * CH 08 - BUSY DID 3VCE *
CH 09 - BUSY DID 3VCE * CH 10 - IDLE DID 3VCE *
CH 11 - IDLE DID 3VCE * CH 12 - IDLE DID 3VCE *
CH 13 - BUSY DID 3VCE * CH 14 - BUSY DID 3VCE *
CH 15 - BUSY DID 3VCE * CH 16 - BUSY DID 3VCE *
CH 17 - IDLE DID 3VCE * CH 18 - BUSY DID 3VCE *
CH 19 - BUSY DID 3VCE * CH 20 - BUSY DID 3VCE *
CH 21 - BUSY DID 3VCE * CH 22 - BUSY DID 3VCE *
CH 23 - BUSY DID 3VCE * CH 24 - DCH 35

PRI* TRK LOOP 50 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE TIE 3VCE * CH 02 - IDLE TIE 3VCE *
CH 03 - IDLE TIE 3VCE * CH 04 - IDLE TIE 3VCE *
CH 05 - IDLE TIE 3VCE * CH 06 - IDLE TIE 3VCE *
CH 07 - IDLE TIE 3VCE * CH 08 - IDLE TIE 3VCE *
CH 09 - IDLE TIE 3VCE * CH 10 - IDLE TIE 3VCE *
CH 11 - IDLE TIE 3VCE * CH 12 - IDLE TIE 3VCE *
CH 13 - IDLE TIE 3VCE * CH 14 - IDLE TIE 3VCE *
CH 15 - IDLE TIE 3VCE * CH 16 - IDLE TIE 3VCE *
CH 17 - IDLE TIE 3VCE * CH 18 - IDLE TIE 3VCE *
CH 19 - IDLE TIE 3VCE * CH 20 - BUSY TIE 3VCE *
CH 21 - BUSY TIE 3VCE * CH 22 - BUSY TIE 3VCE *
CH 23 - BUSY TIE 3VCE * CH 24 - DCH 50

PRI* TRK LOOP 51 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - BUSY DID VOD * CH 02 - BUSY DID VOD *
CH 03 - BUSY DID VOD * CH 04 - BUSY DID VOD *
CH 05 - BUSY DID VOD * CH 06 - BUSY DID VOD *
CH 07 - BUSY DID VOD * CH 08 - BUSY DID VOD *
CH 09 - BUSY DID VOD * CH 10 - BUSY DID VOD *
CH 11 - BUSY DID VOD * CH 12 - BUSY DID VOD *
CH 13 - IDLE DID VOD * CH 14 - BUSY DID VOD *
CH 15 - BUSY DID VOD * CH 16 - BUSY DID VOD *
CH 17 - BUSY DID VOD * CH 18 - BUSY DID VOD *
CH 19 - BUSY DID VOD * CH 20 - BUSY DID VOD *
CH 21 - BUSY DID VOD * CH 22 - BUSY DID VOD *
CH 23 - BUSY DID VOD * CH 24 - DCH 51

.

 

[PERRYPJ]

Which are your outdials

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[toolhead]

19 , 26 , 27 , 34 are Outbound, 3 , 35 , 50 , 51 are inbound

 

[GHTROUT]

I've had this happen to me, and how we proved it was had another site with lots of lines call an ACD Queue DID at the same time and they documented only 6 people could call and get ringing, and the 7th got busy. When we brought that to Telco they "fixed" it.

--
GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
--

 

[toolhead]

I have set up a vendor meet for monday. Im getting my PBX guys in here for back up.

 

[toolhead]

Ok gents, your gonna love this one. My Carrier says that they think we have a bad PRI card. Being that the d channel stays up but the channels drop out. Mind you im not getting any alarms for any T1 issues. And my vender has been in the switch vis debug mode, and they can't see anything wrong.
I still say its my lazy carrier.