Interested in Purchasing Avaya IP Office 3

[VPTELECOM]

Greetings,

I am interested in purchasing the Avaya IP Office for one of my new offices and I am not to familiar with the system. I have purchased the Mitel product for quite some time now and am looking for something different.

This new office is going to house one of the top people in my company so I really want to put in a system that is going to be really impressive but not too expensive.

Any thoughts or insight you can offer an Avaya newbie???

Thank You

 

[big70]

http://marketingtools.avaya.com/knowledgebase/

Just let your Dealer set a demonstration for you, with al feateurs, like VM-Pro, Tapi, Phonemanager pro, Softconsule and what i think looks very nice the new IP-Dect (twinned sets).

Greets Peter

 

[cztech]

Try this document, it is very helpful for decision - making:

http://www.ipofficeinfo.com/pdf/IP Office 3.1 Product Descritpion.pdf

CZ

http://www.ipofficeinfo.com

http://www.cztechnologies.net

 

[TheMitelGuy]

Hi,

I was once upon a time refered to as, "The Avaya Guy." There was nothing about about Partner, Magix/Legend, IP Office I did not know.

I'm wondering why you are looking to exit the Mitel platform? What does the IP Office have that Mitel does not on the SX-200 ICP?

 

[VPTELECOM]

I'm not looking to exit the Mitel platform...I just think the Avaya system has a bit more to offer and can be easily implemented and maintained as there is a local Avaya vendor to that area.

Also, I have had serious issues with the call quality on the Mitel 3300 using analog trunks and this installation can not have issues due to the clientel at this location.

Any info you can provide me on the "fix" that Mitel has in mind for this issue will make me feel better about the Mitel product the our field offices.

 

[TheMitelGuy]

We too are using the Mitel 3300 ICP. To be completely honest up front, we are only using analog trunks (Loop Start with Caller ID). We have no issues what so ever.

1) What issues are you having with the analog trunks?
2) What software level and platform (MX/LX/100/250) are you on?
3) Has the AMB/AOB (Analog Main/Option Board) been replaced?
4) Is the system still within the warranty, if not, how long ago did it expire?
5) Are there any other issues you are having with the 3300 ICP platform?

I appreciate your responce!

 

[VPTELECOM]

1) The issues we are having with analog trunks are echo issues. It was recently determined that loading coils were on 4 of the trunk lines that were experiencing this issue but even after these lines were changed to ones without loading coils the problem remains. I believe the LS measurement tool is still showing some of those lines in a yellow condition instead of a green condition

2) We are using the 3300 in the MX platform with the latest software, I believe 6.2.

3) The Analog Main/Options Board has not been changed. Curious...at what point would you have changed out this board as I have had an ongoing issue for 3 months.

4) The system is only 4 months old.

5) There are actually two other issue aside from the echo...
The first is there is one 5220 that is disconnecting intermittently for no apparent reason (phone and cabling has been changed 4 times and is not being used as a passthrough).
Recently, calls are being disconnected for no apparent reason. This is happening very infrequently but enough for users to casually mention it.

I hope this is helpful and greatly appreciate your interest in the situation. This has been a thorn in my side for some time and has seriously damaged the impression of the Mitel platform in our company.

 

[TheMitelGuy]

Where is your authorized dealer in all of this? Are they assisting you? This issue should be as simple as you placing a service call and getting a tech to site. It honestly might take them a trip or two to configure the echo cancelation to the correct value, but they should be able to get it.

You should not have any echo. Mitel has some of the best echo cancelation on the market (I swear). Their echo tool is amazing.

To answer your question, I would have replaced the AMB after Mitel Technical Support (MTS) told me too. It's covered under the warranty. MTS should work with the tech and help them get the echo fixed. If they can't, they could then authoriz the tech to replace the AMB. Mitel would then ship the reseller a new AMB.

There was a few REVs of the AMB that had a recall. If you get me your board number (you would have to open the top), I can tell you if it is under the recall. Again, this is a very small few - MX systems only.

As for the 5220d's there is absolutely no reason for the phones to reboot. How are they powered? We too are using the 5220d's and in fact, they are the ONLY phone we have in the field. He have had no issues with rebooting. Are they powered by a PoE switch or the power brick?

I will make sure you get the support you require and get these issues fixed. At Mitel, there is a saying... "Mitel... It's about | YOU!" You the customer.