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Integration IVR,and CCT with Nortel 6.0 suite

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Nick1971

Nick1971

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Nov 12, 2007
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Does someone have experience on integrating CCMS, CCMA with CCT, an IVR (MPS500) and a CRM application ? I would like to get in touch with someone to launch some questions and doubts we are bumping into these weeks with this integration.
 
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Not sure I can help you because I'm sort of a project manager and not doing any programming with this but we have CC6, CCT, IVR and we are currently implementing CTI screenpops with Salesforce CRM. We are capturing caller ID, looking it up in Salesforce and screenpopping that customer's account info to the call center agent's desktop. Any specific questions you have?
 
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