Integrating ServiceCenter and Openview

[lc21]

I am trying to integrate ServiceCenter with Openview. Can anyone offer any tips on how to do this...

Ideally I would like a reference site in the UK to come and see how the integration is working for you.

Thanks in anticipations

 

[mosedat]

Hi

Apologies for not picking this up earlier - talk to Integrant Systems, they've got UK references for Openview and Service Centre in integrations. mail to inquiries@integrant.co.uk

 

[kiltedjedi]

Hi,

We use the ITO module through SCAUTO to integrate the 2. Using a predefined message from openview and creating new event processes to match.

If you have any questions about specifics I can provide some technical documentation for you


Regards

Jassen

 

[MAXMANAGER]

This is not very difficult to do at all and as has already been stated, it can be done with SCAuto. Peregrine sell a pre-packaged adapter that probably does all you need.

Talk to your Peregrine contact or ask to be put through to someone that can walk you through the features.

Good luck

 

[jamesj2]

I will take a copy of that tech documentation if you have it please.....

http://www.desktopsupport.tv