apologies, I should have been more specific. The problem in particular is with an application we are developing, and the program works fine when the user manually creates the shortcut, but we don't want to have to document this "workaround". We would like to know why exactly Windows 2000 doesn't create the shortcut during the installation process. All the help file shortcuts work fine, but the application shortcut fails. ??? If anyone has ever encountered this problem, any help would be appreciated!