Install shield interrupted

[gibson153]

I am trying to install software. the install wizard starts then finishes with the following message:

Install Shield was interrupted. Try install again. Install failed.

There are no error in the nt event logs except that the install failed. David

 

[Accessdabbler]

What is the software you are trying to install?

 

[gibson153]

I am installing Connectirect David

 

[Eguy]

David;

I went to the Connectirect web site and they do not list W2K as a supported platform.

http://www.sterlingcommerce.com/solutions/products/ebi/connect/directoptions.html

Ed Please let me know if the suggestion(s) I provide are helpful to you.
Sometimes you're the windshield... Sometimes you're the bug.

 

[Accessdabbler]

What does the README file that came with the software say (if there was one)? Do you need to turn off any virus-scanning programs? You may have other programs interfering with the install, make sure all background programs are shut off too.

You could also try shutting the computer down completely, even turning off the switch on the power supply. Then power everything back up again (cold boot).

 

[gibson153]

Yes the product is supported on win2k pro and win2k server. I have stopped the virus scan and any unecessary services and a cold boot. David

 

[khood]

gibson153,

What service pack level are you on?

 

[gibson153]

sp2 David