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individual check
- Thread starter Freddish
- Start date
- Thread starter
- #3
I have the Merchant Copy. It lists the check #, last four of the card, server name, total, and tip. I need an itemized receipt (like the one my server pitched by mistake...sigh) that tells what items were ordered.
Ex. 1 Bud Light 3.00
1 Crown Royal 6.00
Charge Tip 2.00
Total 11.00
The guest paid for two people's drinks. What she wants to know is what all the check covers so she can get the second person to pay her back for their share of the tab.
We are a hotel bar. We use Postec treminals. Our front desk runs on Opera.
Sorry for the lack of details.
Hope this helps.
Ex. 1 Bud Light 3.00
1 Crown Royal 6.00
Charge Tip 2.00
Total 11.00
The guest paid for two people's drinks. What she wants to know is what all the check covers so she can get the second person to pay her back for their share of the tab.
We are a hotel bar. We use Postec treminals. Our front desk runs on Opera.
Sorry for the lack of details.
Hope this helps.
Quick and dirty just make a bill up in notepad if you know what they had Or ring the items in on a check, print the check and void off the items. Or you can piece one together from that days journal. Or there are a couple of addons out there that will let you reprint a bill from the journal.
Pig you really are using Postec installed terminals, then under the function screen there should be a reprint check macro. Sign in as a manager and push that button; it will prompt you for the check number and then reprint the customer (itemized) receipt. I believe that was part of the standard image in Postec res4 systems.
- Thread starter
- #10
@Moregelen
Under Function there is a Print Seat Check but it says Invalid Entry. On the Mgr screen there is an Edit Closed Check button. It goes to a 10 key pad that says Check Not Found. I tried this under my mgr # and an old employee # I use to get away from the mgr functions. I got the same result with both.
My worry is that a check can only be retrieved on the night in question. This transaction was five days ago.
@Wildbar- That's what is frustrating. I have the Check number and practically every other piece of info I need. ...except an itemized list of what was actually paid for.
Thanks Again
Under Function there is a Print Seat Check but it says Invalid Entry. On the Mgr screen there is an Edit Closed Check button. It goes to a 10 key pad that says Check Not Found. I tried this under my mgr # and an old employee # I use to get away from the mgr functions. I got the same result with both.
My worry is that a check can only be retrieved on the night in question. This transaction was five days ago.
@Wildbar- That's what is frustrating. I have the Check number and practically every other piece of info I need. ...except an itemized list of what was actually paid for.
Thanks Again
Ok.. try this method
[ul]
[li]Open Transaction Analyzer[/li]
[li]Click on the Period tab[/li]
[li]Select the day that the check was tendered on[/li]
[li]Click On the Print tab[/li]
[li]Change report type to check[/li]
[li]Click run[/li]
[li]Go to the Check View tab[/li]
[/ul]
That should give you a list of checks. When you double click on them, it will open the check which you can then print. Do this from the server, not the workstation.
If even THAT doesn't work, open EJ View (Start -> Programs -> Micros Applications -> Utilities -> POS -> EJ View). Load your electronic journal. Open it... it will have literally every single check in there. As long as it hasn't been rotated in the last 5 days, you should be able to find it in there if you have to.
[ul]
[li]Open Transaction Analyzer[/li]
[li]Click on the Period tab[/li]
[li]Select the day that the check was tendered on[/li]
[li]Click On the Print tab[/li]
[li]Change report type to check[/li]
[li]Click run[/li]
[li]Go to the Check View tab[/li]
[/ul]
That should give you a list of checks. When you double click on them, it will open the check which you can then print. Do this from the server, not the workstation.
If even THAT doesn't work, open EJ View (Start -> Programs -> Micros Applications -> Utilities -> POS -> EJ View). Load your electronic journal. Open it... it will have literally every single check in there. As long as it hasn't been rotated in the last 5 days, you should be able to find it in there if you have to.
FYI, I failed to mention this, but to reopen (and therefore reprint previous days checks), you have to make sure that No edits of previous days check (POS Configurator -> System -> Restaurant) is not checked.
See screenshot:
See screenshot:
- Thread starter
- #15
Sorry to be so thick. I think I have a different version of the system. Sadly, we don't have an agreement with Postec or Micros. It costs every time we call. I'm trying to avoid that.
I checked the No Edits button and went back to the screen I think you are referring to. (I just realized I can't attach a screenshot of my screen. I have a different system version than your shot shows.) Under the Periods tab, there are two boxes with a clock icon beside them. I altered the parameters trying to find a way to bring up that check. I messed up and hit the green check to save. Now I'm wondering what my default time parameters should be.
It seems like 12am to 12am will either cover all day or nothing.
Sigh...
If I have an EJ View, I've never used it.
Thank you for your patience.
I checked the No Edits button and went back to the screen I think you are referring to. (I just realized I can't attach a screenshot of my screen. I have a different system version than your shot shows.) Under the Periods tab, there are two boxes with a clock icon beside them. I altered the parameters trying to find a way to bring up that check. I messed up and hit the green check to save. Now I'm wondering what my default time parameters should be.
It seems like 12am to 12am will either cover all day or nothing.
Sigh...
If I have an EJ View, I've never used it.
Thank you for your patience.
The electronic viewer is basically a giant text file with a copy of every receipt in it.
If you want, you can email me at my personal email, popupman@tto-clan.com, and I can arrange with you to remote connect and walk you through it if you want.
These things can be pretty tough to explain without a lot of visuals.
If you want, you can email me at my personal email, popupman@tto-clan.com, and I can arrange with you to remote connect and walk you through it if you want.
These things can be pretty tough to explain without a lot of visuals.
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