Indial calls forwarding to hunt group mailbox 1

[kylemalex]

Hi,

I am trying to setup a situation where calls come in and ring on a direct extension, then overflow to a group, and then land in the groups voicemail box so it can be picked up by anyone in that group. Is this scenario even possible? I have set the ICR to the extension and have forwarded the extension on busy/no answer to the hunt group but it just rings there, it doesn't land in the group mailbox.

I have IPO 9.1 with embedded voicemail, I realize that I could do this quite easily with VMPRO but is there a way to do it in embedded VM.

Thanks in advance
Kyle

 

[derfloh]

Create a sequential overflow group and let the first group overflow to the second. Put a phantom into the overflow group with forward hunt group calls enabled. Forward that phantom user to a short code pointing at the mailbox you want.

With 9.1 it should also be possible to set the overflow into night service and set the mailbox short code as target for group night service.

 

[intrigrant]

1 Create a shortcode SC=*99 TEL=#"Groupname" Action=Voicemail Collect LineID=0
2 Create a user and disable VM, enable "Unconditionally" to *99 and enable group calls to be forwarded
3 create a sequeltial group and set the forwarded user as only member, disable VMup to ring
4 In the group used as second target put the group created in 3 as overflow group and set the overflowtimer to 20
5 In the user settings of the target user set in Telephony the ring time out to 20
6 In the user settings of the target user set in Forwarding the Forward on no answer destination to the group and enable Forward on no answer


What will happen?
Call comes in and will ring the user, after 20 seconds the call is forwarded to the gruop, 20 seconds later the call goes to the group with the forwarded user and ends in the voicemail box of that group.

 

[derfloh]

TEL=?"Groupname"

Must be #"Groupname

 

[intrigrant]

What do you mean?

 

[derfloh]

It has to be a # instead a?

 

[intrigrant]

There is a #

 

[derfloh]

Sure... I don't know what I've seen

 

[intrigrant]

There is a option now to edit a posted reply...

 

[derfloh]

I've seen that ;-)

 

[IPGuru]

Naughty Naughty intrigant

There has already been a discussion with Dave about people modifying posts after a reply in such a way as to distort the thread, Many this should be red flagged ;-)


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[intrigrant]

It is not what I usually do, I just leave it as it is but in this case I could not resist...