Increase volume on DTMF tones

[martypoe1989]

Hello tech universe!

Recently, I have received complaints from our call center agents stating they cannot enter a selection in a menu when conferencing a third party service. It appears to only be this provider they have this issue with, however, this is literally the only site they conference call with. Other conference calls are internal and have no prompting required.

My assumption is that is a problem on their end but wanted to see if I could rule our side out.

1. - Is it possible to increase the volume of the DTMF tones we generate?
2. - Can I measure the quality of the tones played?
3. - How can I test this by calling out and having the call return to my switch and reach a menu?

Thanks for your help!!!!

 

[kyle555]

How are you trunking, and how are their trunks set up?

I know the 2nd part is impossible to answer, but it can happen that different providers are only doing in-band DTMF and the transport to them is only out of band.

 

[martypoe1989]

Standard T1 config from what I can tell. We are definitely in-band DTMF. One nice thing about with government is nothing changes... for decades. DECADES!