incorrect caller log 1

[Theoldmaninmtl]

Have a customer with a CICS rev.7.0. Caller ID shows correctly (514)555-1212. Caller log shows 555-1212(514). This prevents re-dial from caller log. Can't figure out why it does this.

 

[curlycord]

This was never addressed by Nortel to my knowledge.


You can press "Trim" to remove leading digits but in this case use this quick fix:

Assuming 9 is Pool/Dest code and/or sets Prime Line = None or Intercom you would dial 9 plus area code then dial....
While looking at the number 555-1212(514) just dial 9514 the press "Dial"

Assuming sets Prime Line = Line XXX or Pool X you would dial area code then dial....
While looking at the number 555-1212(514) just dial 514 the press "Dial"


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[exsmogger]

Curlycord's suggestion should work as the carrier will ignore the trailing 514. I have SIP trunks on my BCM50, so while looking at the caller ID on the call log I have to dial the destination code, then I either press the intercom button or pick up the handset.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952