Incompatible Destination

eartel · Jul 28, 2015

We have an IPO500v2 rls 9.0.845. The customer upgraded from 8 analog trunks to an ATT PRI 23 Channels. The system was programmed for NI2, ESF, B8ZS, incoming digits 4. Created the ICR with the destinations to 3 digit extensions 5410 model phones. Every incoming call is blocked but we can make call out. Here is what we get from the Monitor:

18:58:24 6519293mS CMTARGET: ISDN BChannel 1: in-service check = 1
18:58:24 6519293mS ISDNL3Evt: v=1 stacknum=1 State, new=Present, old=NullState id=1
18:58:24 6519294mS CMLineRx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=1 id=1 in=1
Called[7145073567] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[17149362057] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=1
IE CMIESupplementaryService (3)
Interpretation APDU
rejectAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 81
user 'Unavailable' presentation Allowed
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Unavailable
Display [Unavailable]
18:58:24 6519294mS PRN: Q931Trunk: Found QBChannel to match 0.1 --> 1.2
18:58:24 6519295mS CMCallEvt: 0.1055.0 -1 BaseEP: NEW CMEndpoint f4d7ed3c TOTAL NOW=1 CALL_LIST=0
18:58:24 6519295mS CMTARGET: ISDN BChannel 1: in-service check = 1
18:58:24 6519295mS CMTARGET: ISDN BChannel 1: in-service check = 1
18:58:24 6519296mS CMCallEvt: CREATE CALL:26 (f4d8bb04)
18:58:24 6519296mS CMCallEvt: 0.1056.0 -1 BaseEP: NEW CMEndpoint f56d132c TOTAL NOW=2 CALL_LIST=0
18:58:24 6519298mS CD: CALL: 1.1.1 BState=Idle Cut=1 Music=0.0 Aend="Line 1" (1.2) Bend="" [] (0.0) CalledNum=7145073567 () CallingNum=17149362057 (Unavailable) Internal=0 Time=2 AState=Idle
18:58:24 6519298mS CMCallEvt: 1.1.1 26 Q931 Trunk:1 CHAN=1: StateChange: END=A CMCSIdle->CMCSDialInitiated
18:58:24 6519298mS CMTARGET: 1.1.1 26 Q931 Trunk:1 CHAN=1: LOOKUP CALL ROUTE: type=0 called_party=7145073567 sub= calling=17149362057 dir=in complete=1 ses=0
18:58:24 6519299mS CMLOGGING: CALL:2015/07/2818:58,00:00:00,000,17149362057,I,7145073567,7145073567,Unavailable,,,0,,""n/a,0
18:58:24 6519300mS CD: CALL: 1.1.1 BState=Idle Cut=0 Music=0.0 Aend="Line 1" (1.2) Bend="" [] (0.0) CalledNum=7145073567 () CallingNum=17149362057 (Unavailable) Internal=0 Time=4 AState=Dialling
18:58:24 6519300mS CD: CALL: 1.1.1 Deleted
18:58:24 6519300mS CMLineTx: v=1
CMReleaseComp
Line: type=Q931Line 1 Call: lid=1 id=1 in=1
Cause=88, Incompatible destination
18:58:24 6519300mS CMCallEvt: 1.1.1 -1 Q931 Trunk:1 CHAN=1: StateChange: END=X CMCSDialInitiated->CMCSDelete
18:58:24 6519300mS CMCallEvt: 0.1056.0 -1 BaseEP: DELETE CMEndpoint f56d132c TOTAL NOW=1 CALL_LIST=0
18:58:24 6519300mS CMCallEvt: END CALL:26 (f4d8bb04)
18:58:24 6519301mS CMTARGET: ISDN BChannel 1: in-service check = 1
18:58:24 6519301mS CMTARGET: ISDN BChannel 1: in-service check = 1
18:58:24 6519301mS CMTARGET: 1.1.1 -1 BaseEP: ~CMTargetHandler f4d85754 ep f4d7ed3c
18:58:24 6519302mS CMCallEvt: 1.1.1 -1 BaseEP: DELETE CMEndpoint f4d7ed3c TOTAL NOW=0 CALL_LIST=0
18:58:24 6519303mS ISDNL3Evt: v=1 stacknum=1 State, new=NullState, old=Present id=1

intrigrant · Jul 29, 2015

Do you have a Incoming Call Route setup?
LineID = the incoming line group ID of the line the calls arrive on
DID = 7145073567
Destination = a group or extension

eartel · Jul 29, 2015

Yes we setup the ICE with the full 10 digits destination is a 3 digit extension.[ignore][/ignore]

janni78 · Jul 29, 2015

The trace looks a bit short...

Does the Incoming ID on the Line match the ID your using on Incoming Call Route?

"Trying is the first step to failure..." - Homer

mforrence · Jul 29, 2015

Make a default ICR and see if you can receive calls. If you can, then it's definitely your configuration.

eartel · Jul 29, 2015

We did the default ICR and no calls will come in. I took a system from our test lab and it works. It seems ATT configuration is correct for inbound and outbound. Something is missing in my config. Here is the latest test results: The PRI is set for group 0 for inbound and outbound.

09:09:34 46725796mS CMTARGET: ISDN BChannel 2: in-service check = 1
09:09:34 46725796mS ISDNL3Evt: v=1 stacknum=1 State, new=Present, old=NullState id=10
09:09:34 46725797mS CMLineRx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=1 id=10 in=1
Called[7145073567] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[3107791600] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=2
IE CMIESupplementaryService (3)
Interpretation APDU
rejectAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 91
user 'WIRELESS CALLER' presentation Allowed
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=WIRELESS CALLER
Display [WIRELESS CALLER]
09:09:34 46725797mS PRN: Q931Trunk: Found QBChannel to match 0.2 --> 1.3
09:09:34 46725797mS CMCallEvt: 0.1075.0 -1 BaseEP: NEW CMEndpoint f4d33750 TOTAL NOW=7 CALL_LIST=3
09:09:34 46725797mS CMTARGET: ISDN BChannel 2: in-service check = 1
09:09:34 46725798mS CMTARGET: ISDN BChannel 2: in-service check = 1
09:09:34 46725798mS CMCallEvt: CREATE CALL:19 (f4d33148)
09:09:34 46725798mS CMCallEvt: 0.1076.0 -1 BaseEP: NEW CMEndpoint f56cee44 TOTAL NOW=8 CALL_LIST=3
09:09:34 46725800mS CD: CALL: 1.10.1 BState=Idle Cut=1 Music=0.0 Aend="Line 1" (1.3) Bend="" [] (0.0) CalledNum=7145073567 () CallingNum=3107791600 (WIRELESS CALLER) Internal=0 Time=2 AState=Idle
09:09:34 46725800mS CMCallEvt: 1.10.1 19 Q931 Trunk:1 CHAN=2: StateChange: END=A CMCSIdle->CMCSDialInitiated
09:09:34 46725800mS CMTARGET: 1.10.1 19 Q931 Trunk:1 CHAN=2: LOOKUP CALL ROUTE: type=0 called_party=7145073567 sub= calling=3107791600 dir=in complete=1 ses=0
09:09:34 46725802mS CMLOGGING: CALL:2015/07/2909:09,00:00:00,000,3107791600,I,7145073567,7145073567,WIRELESSCALLER,,,0,,""n/a,0
09:09:34 46725802mS CD: CALL: 1.10.1 BState=Idle Cut=0 Music=0.0 Aend="Line 1" (1.3) Bend="" [] (0.0) CalledNum=7145073567 () CallingNum=3107791600 (WIRELESS CALLER) Internal=0 Time=4 AState=Dialling
09:09:34 46725802mS CD: CALL: 1.10.1 Deleted
09:09:34 46725802mS CMLineTx: v=1
CMReleaseComp
Line: type=Q931Line 1 Call: lid=1 id=10 in=1
Cause=88, Incompatible destination
09:09:34 46725803mS CMCallEvt: 1.10.1 -1 Q931 Trunk:1 CHAN=2: StateChange: END=X CMCSDialInitiated->CMCSDelete
09:09:34 46725803mS CMCallEvt: 0.1076.0 -1 BaseEP: DELETE CMEndpoint f56cee44 TOTAL NOW=7 CALL_LIST=3
09:09:34 46725803mS CMCallEvt: END CALL:19 (f4d33148)
09:09:34 46725804mS CMTARGET: ISDN BChannel 2: in-service check = 1
09:09:34 46725804mS CMTARGET: ISDN BChannel 2: in-service check = 1
09:09:34 46725804mS CMTARGET: 1.10.1 -1 BaseEP: ~CMTargetHandler f4d8cacc ep f4d33750
09:09:34 46725804mS CMCallEvt: 1.10.1 -1 BaseEP: DELETE CMEndpoint f4d33750 TOTAL NOW=6 CALL_LIST=3
09:09:34 46725806mS ISDNL3Evt: v=1 stacknum=1 State, new=NullState, old=Present id=10
09:09:35 46726218mS RES: Wed 29/7/2015 09:09:34 FreeMem=53909244 53466624(2) CachedMem=442620 CMMsg=4(6) Buff=5200 1330 1000 7383 5 Links=10441 BTree=14031 CPU=05.34% CPUStats=8/16/3347/7641/7977/0/0 MCR=0 MCW=0
09:09:35 46726219mS RES2: IP 500 V2 9.0.1.0 build 845 Tasks=54 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=55 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=16(TLS=4) TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
09:09:35 46726219mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
09:09:39 46730589mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,Extn205: DSS Appearance Key Pressed 0
09:09:39 46730589mS CMExtnEvt: Extn205: CMExtnHandler::SetCurrent( id: 0->1073 )
09:09:39 46730590mS CMLineTx: v=10
CMFacility
Line: type=AnalogueLine 10 Call: lid=10 id=3 in=1
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
RetrieveNotific.Invoke.CodePageUnknown
invokeId 14632
09:09:39 46730591mS CMExtnEvt: v=5 State, new=Connected old=Idle,0,0,Extn205
09:09:39 46730592mS CD: CALL: 10.3.1 BState=Connected Cut=3 Music=0.0 Aend="Line 10" (5.2) Bend="" [Extn205(205)] (20.5) CalledNum=400 (Main) CallingNum=7758571151 (CURTIS BROS INC) Internal=0 Time=36543 AState=Connected
09:09:39 46730593mS CMMap: a=5.2 b=0.0 H0
09:09:39 46730593mS CMMap: PCG::MapBChan pcp[115]b1r0 cp_b f55711d0 other_cp_b 0 type CGTypeSimple
09:09:39 46730594mS CMMap: PCG::MapBChan pcp[133]b1r0 cp_b f511ca0c other_cp_b f55711d0 type CGTypeSimple
09:09:39 46730594mS CMMap: a=5.2 b=20.5 M12
09:09:50 46741598mS ISDNL3Evt: v=2 p1=2,p2=1001,p3=5,p4=0,s1=

********** SysMonitor v9.0.1.0 build 845 [connected to 192.168.3.53 ] **********
09:10:07 46759119mS PRN: Monitor Status IP 500 V2 9.0.1.0 build 845
09:10:07 46759119mS PRN: LAW=A PRI=2, BRI=0, ALOG=8, VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=2 TYP=3) 1-X=0 CALLS=3(TOT=19)

janni78 · Jul 29, 2015

It doesn't even seem to try to match the ICR.

Can you post a pic of your Incoming Call Route ?

"Trying is the first step to failure..." - Homer

eartel · Jul 29, 2015

Success!!!!!!! In the ICR we added Unites States (English) to the Locale and now the calls are coming in. I have never had to do this on any IPO500 before. It was suggested we try that and now all DID calls are coming in. Thanks to all who supported!

janni78 · Jul 29, 2015

What's the Locale set to under System?

I should use those settings if it's blank.

"Trying is the first step to failure..." - Homer

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Incompatible Destination

eartel

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intrigrant

Systems Engineer

eartel

Vendor

janni78

IS-IT--Management

mforrence

Vendor

eartel

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janni78

IS-IT--Management

eartel

Vendor

janni78

IS-IT--Management

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