Incoming Prefix causing some issues

[mascoloj]

We recently changed our IP Office settings so that instead of dialing a 9 to grab and outside line, we now dial #. The reason for doing this was to alleviate an obscene amount of 911 calls being made accidentally and a very frustrate police department. In any case, using # is working well. What isn't working well is the incoming number that shows up on History which still show a 9 in front of the number. In the phone system we have a PRI line and the prefix for it is 91. This field will not allow a # symbol to replace the 9. I believe I need to make the change is the ARS table that the PRI line uses, I am just unsure what to change and what to change it to. Could someone assist me?

Thanks

 

[amriddle01]

You'll be better using an 8 for a prefix, if the line prefix field doesn't allow # that can't be changed

 

[mascoloj]

This was determines by management and at this time I need to know if we can work with it on the incoming calls.

 

[Okkie26]

No you can't


* and # are specific for function codes.

 

[mascoloj]

Okkie26, was your answer for the Prefix number or for the ARS table. The ARS table allows a # for the code and the way I understand it, this is how the phone system determines how a number is actually dialed.

 

[Okkie26]

Prefix,

Like Amriddle said, use a proper ARS code (0 or 8)

 

[amriddle01]

Letting Management decide the prefix when they don't know how the system works isn't a good idea, now you can tell them why and why it needs to be a number, if they refuse then it stays broken