Incoming calls

[youngshatter]

Hey guys I am new to this Nortel platform I am working with a cs1000. I am having an issue where incoming calls are not been answered consistently by the pbx. I need to know the pbx answers an incoming call.




thanks!

 

[trvlr1]

What is the caller hearing when the call is not answered (continual ringing, busy, silence, telco greeting ... ) and what is expected? (ie should it be ringing a desk phone, or going to the receptionist or going to an auto attendant greeting etc ....)

 

[zigmo36]

Definitely more info needed for troubleshooting.

 

[youngshatter]

ok guys thanks for the speedy response. when the call is not answered is gives continue ring.

 

[youngshatter]

when the call is answered correctly it goes to auto attendant greeting, so it would appear as if auto attendant does not answer at times.

 

[KCFLHRC]

What kind of trunking do you have? You very well could have a dead trunk. Or you are out of voice mail ports at times.

 

[youngshatter]

I have isdn pri the carrier came yesterday and said that the circuits are clean but ld 60 lcnt show slips.

 

[KCFLHRC]

Check your clocking and make sure it is wired correctly and programmed correctly and tracking on the primary reference.

 

[youngshatter]

ld 60
DTI000
.lcnt

DTI TRK LOOP 2
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -000
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


DTI TRK LOOP 3
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -000
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


DTI TRK LOOP 18
TRSH CNT:
BPV -000
SLIPD -464
SLIPR -000
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000


DTI TRK LOOP 19
TRSH CNT:
BPV -000
SLIPD -000
SLIPR -000
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000




> ld 60
DTI000
.stat

DTI TRK LOOP 2 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD CH 02 - IDLE DID VOD
CH 03 - IDLE DID VOD CH 04 - IDLE DID VOD
CH 05 - IDLE DID VOD CH 06 - IDLE DID VOD
CH 07 - IDLE DID VOD CH 08 - IDLE DID VOD
CH 09 - IDLE DID VOD CH 10 - IDLE DID VOD
CH 11 - IDLE DID VOD CH 12 - IDLE DID VOD
CH 13 - IDLE DID VOD CH 14 - IDLE DID VOD
CH 15 - IDLE DID VOD CH 16 - IDLE DID VOD
CH 17 - IDLE DID VOD CH 18 - IDLE DID VOD
CH 19 - IDLE DID VOD CH 20 - IDLE DID VOD
CH 21 - IDLE DID VOD CH 22 - BUSY DID VOD
CH 23 - BUSY DID VOD CH 24 - IDLE DID VOD

DTI TRK LOOP 3 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD CH 02 - IDLE DID VOD
CH 03 - IDLE DID VOD CH 04 - IDLE DID VOD
CH 05 - IDLE DID VOD CH 06 - IDLE DID VOD
CH 07 - IDLE DID VOD CH 08 - IDLE DID VOD
CH 09 - IDLE DID VOD CH 10 - IDLE DID VOD
CH 11 - IDLE DID VOD CH 12 - IDLE DID VOD
CH 13 - IDLE DID VOD CH 14 - IDLE DID VOD
CH 15 - IDLE DID VOD CH 16 - IDLE DID VOD
CH 17 - IDLE DID VOD CH 18 - IDLE DID VOD
CH 19 - IDLE DID VOD CH 20 - IDLE DID VOD
CH 21 - IDLE DID VOD CH 22 - IDLE DID VOD
CH 23 - IDLE DID VOD CH 24 - IDLE DID VOD

DTI TRK LOOP 18 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD CH 02 - IDLE DID VOD
CH 03 - IDLE DID VOD CH 04 - IDLE DID VOD
CH 05 - IDLE DID VOD CH 06 - IDLE DID VOD
CH 07 - IDLE DID VOD CH 08 - IDLE DID VOD
CH 09 - IDLE DID VOD CH 10 - IDLE DID VOD
CH 11 - IDLE DID VOD CH 12 - IDLE DID VOD
CH 13 - IDLE DID VOD CH 14 - IDLE DID VOD
CH 15 - IDLE DID VOD CH 16 - IDLE DID VOD
CH 17 - IDLE DID VOD CH 18 - IDLE DID VOD
CH 19 - IDLE DID VOD CH 20 - IDLE DID VOD
CH 21 - IDLE DID VOD CH 22 - IDLE DID VOD
CH 23 - IDLE DID VOD CH 24 - BUSY DID VOD

DTI TRK LOOP 19 - ENBL
FFMT/LCMT/YALMT: ESF/B8Z/FDL
SERVICE RESTORE: YES
YEL ALM PROCESS: YES
ALARM STATUS : NO ALARM
CH 01 - IDLE DID VOD CH 02 - IDLE DID VOD
CH 03 - IDLE DID VOD CH 04 - IDLE DID VOD
CH 05 - IDLE DID VOD CH 06 - IDLE DID VOD
CH 07 - IDLE DID VOD CH 08 - IDLE DID VOD
CH 09 - IDLE DID VOD CH 10 - IDLE DID VOD
CH 11 - IDLE DID VOD CH 12 - IDLE DID VOD
CH 13 - IDLE DID VOD CH 14 - IDLE DID VOD
CH 15 - IDLE DID VOD CH 16 - IDLE DID VOD
CH 17 - IDLE DID VOD CH 18 - IDLE DID VOD
CH 19 - IDLE DID VOD CH 20 - IDLE DID VOD
CH 21 - IDLE DID VOD CH 22 - IDLE DID VOD
CH 23 - IDLE DID VOD CH 24 - IDLE DID VOD

 

[KCFLHRC]

LD 60
ssck 0

or

ssck 1

 

[youngshatter]

how do I check if I am clocking on the primary circuit?

 

[KCFLHRC]

It will say when you do the ssck 0 or ssck 1.

 

[youngshatter]

.ssck 0
ENBL
STANDBY
GROUP 1
SIDE 0
CLOCK CONTROLLER - LOCKED TO LOOP 2
PREF - 2
SREF - 3
AUTO SWREF CLK - ENBL
NO ERROR
.

 

[KCFLHRC]

Now do a ssck 1

 

[youngshatter]

ssck 1
ENBL
CLOCK ACTIVE
GROUP 1
SIDE 1
CLOCK CONTROLLER - LOCKED TO LOOP 2
PREF - 2
SREF - 3
AUTO SWREF CLK - ENBL
NO ERROR

 

[KCFLHRC]

Your clocking looks fine. Loop 18 is having some serious issues though. Those are slip deletions and aren't a good thing. Maybe disable the loop and then enable it and clear the counters in ld 60 with the rcnt command and see what it does.

 

[youngshatter]

Is there anything else I can check?

 

[youngshatter]

DTI TRK LOOP 18
TRSH CNT:
BPV -000
SLIPD -001
SLIPR -000
CRC -000
LOSFA -000
OS_BPV -000
OS_LOSFA-000
OS_YEL -000

as soon as I clear it the slips start again

 

[KCFLHRC]

If you have a CSU on the circuit some of them have statistics you can look at. Some times the CSU can cause the errors. If you have 2 loops that are identical and do the same thing you can swap the circuits and see if the trouble follows the circuit or stays on the loop.

 

[youngshatter]

could this be the result of a bad card?