Incoming Call Destination and Fallback 2

[PU36]

We are trying to setup the IP Office v500 with the following setup.

We have multiple users who want a DID but want any number that calls the DID to first go to their assistant and if they don't pick up after 3 rings to then rings their phone and go to their voicemail. They want this behavior for both the DID and the AutoAttendant but have all internal calls (ext to ext) go directly to them. Is this even possible since the AA is internal? If this isn't possible how can we setup just the DID to perform this task?

 

[intrigrant]

Create a shortcode SC=*99XXX TN = #N Action = VoicemailCollect LineID = 0
Create for each user a sequential group with the assistant as te top member and the boss aas second member, set the ring time-out to 15 or 20 seconds.
In the Boss settings set the no-answer/busy destination to *99XXX were XXX is the boss phonenumber, do not enable VM anywere.
Set the no answer time as the group ring time-out minus 1.

In the incoming call route add the group as the main destination and *99xxx ( the boss extension number ) as the fallback destination.
Give the boss a "Away"button which put the group Out Of Service.

If the group is in service at first the assistent phone rings and after the ring time out the Boss phone rings. When the boss no-answer time is passed it will go to the VM of the boss.
If the group is set Out Of Service all calls will go to the VM of the boss.

 

[PU36]

I can't find the setting that you're referring to when you mention, "In the Boss settings set the no-answer/busy destination to *99XXX were XXX is the boss phonenumber, do not enable VM anywere."

Is that under the User Boss?

 

[intrigrant]

 

[smokinjoe2938]

well that deserves a star for sure, here you go buddy!

 

[PU36]

I agree, it deserves a star.

However, now when I call the DID the user's phone rings 3 times, then moves to the Boss phone as expected. However, after three rings it goes back to the User phone and continues this sequence until the user hangs up. It never goes to VM.

 

[PU36]

FYI: We do have VoiceMail Pro at this location.

 

[PU36]

This works perfect.

http://www.tek-tips.com/viewthread.cfm?qid=1741921

I just have to set the Ring Mode from Collective to Sequential.

[ol 1]
[li]First create a shortcode say *66 for example. Feature: Voicemail Collect Telephone Number will be #(username. For example if the user was JoeSmith the Telephone number would look like this "#JoeSmith" Make sure it is encased with " ". Also it is the Name field not full name you use. Case sensitive..... Don't forget the #[/li]
[li]Next create a phantom user named whatever you want example FWDjoeMBX[/li]
[li]Next go to the forward tab on the phantom user tick Forward Unconditional, Forward Hunt Group calls, Forward internal calls. In the Forward Number field put the new shortcode. For this example *66[/li]
[li]Next make a new sequential Hunt Group (or Group R9+) name it whatever you want. For example Overflow Joe MBX, Then add the Phantom user (FWDjoeMBX) as its only member[/li]
[li]Next set your original Hunt Group to collective or collective call waiting. Voicemail off. Queuing off. No answer time to whatever you desire before it overflows to the intended users mailbox. In our example we will user 18 seconds[/li]
[li]Next set the Original Hunt Group overflow tab. click add and add the new Hunt Group (Overflow Joe MBX)in our example. Overflow time -Off, Overflow Mode -Group, Immediate Overflow -Off.[/li]
[/ol]
Thanks for the assistance.

 

[intrigrant]

Nice to hear it solves your problem. In release 9.1 a lot of these work arounds are not necessery anymore.