Inbound works, but outbound is call rejected! help!

[tektipsblitz]

I'm having a problem making outbound calls....below is the copy-paste of what shows in the SysMonitor. The user just gets a 'Call Rejected' message and tone on their phone.

Whats wierd is that inbound calls work fine! Anybody have any ideas?


17527mS ISDNL2Tx: v=5 peb=5
0000 00 01 b8 f0 08 02 00 32 05 04 03 80 90 a2 18 03 .......2........
0010 a9 83 97 6c 0c 21 80 36 33 31 38 37 38 30 31 36 ...l.!.***my number is here****
0020 32 70 08 80 33 39 34 39 33 31 37 2p..***outgoing number is here****


17529mS ISDNL1Tx: v=5 peb=5
0000 00 01 b8 f0 08 02 00 32 05 04 03 80 90 a2 18 03 .......2........
0010 a9 83 97 6c 0c 21 80 36 33 31 38 37 38 30 31 36 ...l.!.***my number is here****
0020 32 70 08 80 33 39 34 39 33 31 37 2p..***outgoing number is here****

 

[CarGoSki]

Outbound needs a valid DID number as proof of an authorized call. IPO can send whatever ID you like to the provider.
If the number sent is rejected by the provider then you can experience this issue.
Has you PRI circuits changed recently?

 

[tektipsblitz]

I asked the provider to turn on inbound caller ID last week. But the inbound caller numbers are still showing as anonymous so I don't think that they did anything yet.

A week ago I installed CBC on the box, it complained about a license so I just uninstalled it...not sure if that can be related. The outgoing problem started today.

In the log it is sending a DID number out...but like you said it is rejecting it.

 

[IPGuru]

turn on layer 3 in the trace it is more readable
also turn on line in Call & you will be able to find a human readable clear cause.

Computers are like Air conditioners:-
Both stop working when you open Windows

 

[kflounders]

Who is the provider? Like CarGoSki says, some providers will only allow calls that have an outgoing caller ID that matches a did on the account. Broadview in the States is one.

Kevin Flounders

http://www.comstar-usa.com

 

[tektipsblitz]

Looked at the logs with the level 3 and call enabled....this looks like the most relevant part.....can anybody decode this?


401465mS CMCallPkt: v=1518
CMReleaseComp
Line: type=Q931Line 5
Call: lid=0 id=1519 in=0
BChan: slot=0 chan=24
Product Unknown
Cause=21, Call rejected
401466mS CDR: Update CDR Condition Code for call ffca65fc, ConditionCode='F' (cause=CMCauseCallRejected), conf=00000000 [primary call=00000000]

 

[tektipsblitz]

The telephone number is being sent when the user dials out. In the shortcode it has 'Nsi' followed by the number...and it is the correct number thats always worked in the past.

 

[tektipsblitz]

Here is the full log entry.....

49874mS PRN: Outgoing Setup Processing
49874mS PRN: Choose outgoing channel 22
49875mS PRN: TNS= sss=00000000 service=00
49875mS PRN: Setting configured voice gain for ch 22.
49892mS ISDNL3Evt: v=5 stacknum=5 State, new=Initiated, old=NullState id=1578
49892mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0007(Remote)
Message Type = Setup
InformationElement = BearerCapability
0000 04 03 80 90 a2 .....
InformationElement = CHI
0000 18 03 a9 83 96 .....
InformationElement = CallingPartyNumber
0000 6c 0c 21 80 36 33 31 38 37 38 30 31 36 32 l.!.**internal number**
InformationElement = CalledPartyNumber
0000 70 08 80 33 39 34 39 33 31 37 p..**destination number**
49892mS ISDNL2Tx: v=5 peb=5
0000 00 01 4a ea 08 02 00 07 05 04 03 80 90 a2 18 03 ..J.............
0010 a9 83 96 6c 0c 21 80 36 33 31 38 37 38 30 31 36 ...l.!.**internal number**
0020 32 70 08 80 33 39 34 39 33 31 37 p..**destination number**
49894mS ISDNL1Tx: v=5 peb=5
0000 00 01 4a ea 08 02 00 07 05 04 03 80 90 a2 18 03 ..J.............
0010 a9 83 96 6c 0c 21 80 36 33 31 38 37 38 30 31 36 ...l.!.**internal number**
0020 32 70 08 80 33 39 34 39 33 31 37 p..**destination number**
49902mS ISDNL1Rx: v=5 peb=5
0000 00 01 01 4c ...L
49918mS ISDNL1Rx: v=5 peb=5
0000 02 01 ea 4c 08 02 80 07 02 18 03 a9 83 96 ...L..........
49918mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0007(Local)
Message Type = CallProceeding
InformationElement = CHI
0000 18 03 a9 83 96 .....
49918mS ISDNL3Evt: v=5 stacknum=5 State, new=Proceeding, old=Initiated id=1578
49919mS ISDNL2Tx: v=5 peb=5
0000 02 01 01 ec ....
49920mS ISDNL1Tx: v=5 peb=5
0000 02 01 01 ec ....
49927mS CMCallPkt: v=1577
CMProceeding
Line: type=Q931Line 5
Call: lid=0 id=1578 in=0
BChan: slot=0 chan=23
Product Unknown
49937mS ISDNL1Rx: v=5 peb=5
0000 02 01 ec 4c 08 02 80 07 45 08 02 82 95 ...L....E....
49937mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0007(Local)
Message Type = Disconnect
InformationElement = CAUSE
0000 08 02 82 95 ....
49937mS ISDNL3Evt: v=5 stacknum=5 State, new=ReleaseReq, old=Proceeding id=1578
49938mS ISDNL3Tx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0007(Remote)
Message Type = Release
49938mS ISDNL2Tx: v=5 peb=5
0000 00 01 4c ee 08 02 00 07 4d ..L.....M
49939mS ISDNL1Tx: v=5 peb=5
0000 00 01 4c ee 08 02 00 07 4d ..L.....M
49944mS ISDNL1Rx: v=5 peb=5
0000 00 01 01 4e ...N
49956mS ISDNL1Rx: v=5 peb=5
0000 02 01 ee 4e 08 02 80 07 5a ...N....Z
49956mS ISDNL3Rx: v=5 peb=5
ISDN Layer3 Pcol=08(Q931) Reflen=2 ref=0007(Local)
Message Type = ReleaseComplete
49956mS ISDNL3Evt: v=5 stacknum=5 State, new=NullState, old=ReleaseReq id=1578
49957mS ISDNL2Tx: v=5 peb=5
0000 02 01 01 f0 ....
49958mS ISDNL1Tx: v=5 peb=5
0000 02 01 01 f0 ....
49964mS PRN: call->mobile_twin_line == this - 0
49964mS PRN: call->off_switch_bchan.slot - 00000000
49965mS PRN: msg.bchan.slot - 00000000
49965mS PRN: call->off_switch_bchan.chan - 00000000
49965mS PRN: msg.bchan.chan - 00000017
49965mS PRN: is_quick_answer_on_master - 0
49965mS PRN: call->Bstate - 8
49966mS PRN: call->Bend != this - 0
49966mS PRN: msg.cause - 21
49966mS CMCallPkt: v=1577
CMReleaseComp
Line: type=Q931Line 5
Call: lid=0 id=1578 in=0
BChan: slot=0 chan=23
Product Unknown
Cause=21, Call rejected
49967mS CDR: Update CDR Condition Code for call ffcbd1a4, ConditionCode='F' (cause=CMCauseCallRejected), conf=00000000 [primary call=00000000]

 

[CarGoSki]

The traces you have provided show a 631878xxxx number. Is that number your main number or Billed To Number? If not you should enter in NsiBTN as the outgoing ID.

In either case you should call your provider to have them trap an outgoing call. You can tell them what number you are sending and they can tell you what they have received. From there you should be a short distance to resolution.