In search of an answer re: AA transfer to ext

[projectdr]

Do Extensions have to be added to a coverage group or something similar for Merlin Legend? I'm still struggling to find an answer why calls answered by the AA transfer ok for all but two exts. Everyone is in the same COS and using only one selector code. (Sel. Code 1 - Transfers to the Attendant (ext. 10) . I've deleted the mailboxes and reestablished them but no change.

Any other ideas are greatly appreciated.

Projectdr

 

[campyracr]

So from the AA callers are prompted with an option to enter an extension (if they know it) and can txfr to all of your ext save for 2 correct?


Can you post the results of disp sta for a station that works and one that doesn't?

 

[projectdr]

Yes.

Thanks to Touch Tone Tommy, I did find the problem was in Selector Codes. I was using Sel Code 1 and as soon as a low numbered Ext was dialed (12, 13, 15, 16 etc. it was immediately routed to the Operator. I changed the Sel Code for Day & Night menu and I'm "Good to Go"

Thanks for the response!

Projectdr