Can someone please explain to me how I can mark a call with an account code whie in the call? All I read in KB and in manager help shows account codes as a way to enter info before the call.
In the BCM world, calls through a queue could be stamped with an account code so that supervisors could tell what portion of time was spent on a certain product, during a call.
example:
I'm a user in a hunt group that takes a call for support on IPO. After answering the call I am able to press 55 to show in the reports that the call was for support on an IPO. During the same call I am asked if I know anything about BCM so then I am able to press 56 to stamp the rest of the call as support on BCM.
How do I accomplish this in IPO?
Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige
In the BCM world, calls through a queue could be stamped with an account code so that supervisors could tell what portion of time was spent on a certain product, during a call.
example:
I'm a user in a hunt group that takes a call for support on IPO. After answering the call I am able to press 55 to show in the reports that the call was for support on an IPO. During the same call I am asked if I know anything about BCM so then I am able to press 56 to stamp the rest of the call as support on BCM.
How do I accomplish this in IPO?
Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige
