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Import Configuration File 2

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nLeo

IS-IT--Management
Nov 19, 2010
193
GB
Howdie Folks!
Exported the Configuration as csv...
opened in excel, made changes to hunt groups...
resaved as csv.. thenm imported... merged..
no changes???
Any ideas please?

Thank you
Leo
 
re-assess your requirements

why so many hunt-groups (the usual reason is identification of different customers)?
could alpha tagging in incoming call routes achieve the same result?


Do things on the cheap & it will cost you dear
 
Yes Alpha tagging is where I could go..
Can't get the TAG to be seen via TAPI though. only issue.
 
Interesting I had a customer that hasd to do all sorts of "Twatting" about to get Microsoft CRM to work correctly before ICR tagging was introduced but it worked seamlessly after that

I suggest you talk to the provider of your app to see if there is anything they can do

Good luck


Do things on the cheap & it will cost you dear
 
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