Imcoming call route to Operator

[mevans1974]

Hi
I have a cutomer with a BCM 400 4.0.2.03.
Every time a user recieve a call on the PRI to their extension it will ring the user extension once then the call will route to the operator.
This system has been install for about 6 months working with no problem until now.

Help!!!

 

[pronei]

Check the target line assigned to that set.

Check the set programming make sure there is no oddball forwarding.

If both those check out ok. Delete and rebuild the set.

 

[mevans1974]

There is no fowarding on the set. this is happening to more than one set, this is the third time i experecing this problem it don't happen all the time.

 

[pronei]

Delete the target line.

Recreate the target line, then re-assign.

 

[mevans1974]

I did that it did not work

 

[pronei]

Callpilot wouldn't happen to be taking the calls and sending to the operator?

 

[mevans1974]

The Operator answer the call if she don't pick after 4 rings it will go to call pilot

 

[sbwynn]

How can I identify the number of mailboxes utilized in CallPilot? sbwynn

 

[GHTROUT]

sbwynn, don't randomly reply to any message and ask an unrelated question. If you have a question not related to an existing post, click "start new thread". It only takes a minute or two to look around and see what link does what. Times up




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[mevans1974]

I find the problem it was the ringing group that was causing the problem.
I using ringing group(RG)2 to enable and disable calls going to auto attendant at night.
All os the lines defult to RG 1 and i was using RG 2. so RG 1 took contorl rather than RG2