if no answer then reroute to reception

[Callmaster]

hi

i have a problem with a dcs connection between two avaya definity pbx´s R 1.3

i dial a vdn for example 1000 in pbx 1
the vector routes to a hunt group extension for example 7000 in pbx 2
for this hunt group work 3 stations. the group type is ucd-mia
everything works fine, the mia station picks up the call.
but if the mia station doesn´t pick up the call, after 10 rings the call will go to the reception.
the strang ething is that the cov path from the station goes back to the hunt group not to the reception.
ho can i remove the call forward to reception.
maybe in the dcs trunk ?

thanks for your help in advance
Regards


With best regards
Callmaster

 

[smokinjoe2938]

does the vdn have a rona entry? ring on no answer? if so populate it there where you want the call to go if unanswered.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Callmaster]

No

In the Hunt Group Form is Queue and Vector Set to y
But acd is Set to n

So there is no Rona Option

Regards

With best regards
Callmaster

 

[smokinjoe2938]

rona is ring no answer and is on the vdn form

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[smokinjoe2938]

sorry my bad it is on the hunt group form

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[smokinjoe2938]

if you set hunt group to yes for acd then you will get rona which you could point it back to the hunt group on a no answer condition

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[Callmaster]

i removed and add the hu again
now it works
so i think there is a list or specific entry in the definity where i can set the reroute to attd.



With best regards
Callmaster