IE Error.

[mcsereed]

We have a user that has Netscape 6.0 navigator on his computer. The previous tech installed this instead uf upgrading IE. We need to upgrade IE so that he can use Sofware; It is a reporting tool. The problem is that an error keeps popping up:" Setup is unable to install all the components. Please close all applications and try running setup again." This happens every time I try and install any new version of IE. He is running Service pack six and has the version of IE that comes with Windows NT OS when loaded; I think 4. He needs version 5 or higher. Is there any solutions or ideas to this? You cant remove it from Add/remove programs and I deleted the setup and stopped all the applications and services in Task Manager and ran setup again.
This is on a Dell tower gx1 on 64 MB of memory. 500 MHZ is the CPU and there is plenty of space on the Hard Drive.

 

[TheLad]

Where are you getting your setup files from for upgrading IE? Have you tried doing the download and installation from the Microsoft website?

http://www.microsoft.com/downloads/search.asp

Choose Internet Explorer 5.5 SP2 or Internet Explorer 6 if you wish. -----------------------------------------------------
"It's true, its damn true!"
-----------------------------------------------------

 

[mcsereed]

From our Server that we keep all our applications and other Microsoft stuff. I did download the setup for IE6 and same problem.

 

[ltromans]

Try unloading SP 6 first, then see if you can uninstall IE 4. If that doesn't work, try to reinstall IE 4, you should then get several options - repair, reinstall all, etc. If that works, you maybe able to then upgrade IE before you reload SP 6. Otherwise you will have to redo windows (ugh). You should ghost a backup first if redoing windows isn't an option for you.

This is a problem with IE 4 and SP6, nothing to do with Netscape.

 

[mcsereed]

I wound up reinstalling the Windows NT Operating system. I know that Netscape wasnt the problem but there seems to be a registry problem that got worse over time and it first started with the install by another tech, Thank you for all the input.