IA 770 "Mailbox 0000 Please Wait" 1

[gringotektips]

Hi Chaps,
This is driving me mad. I have just installed a S8300 with IA770.
I can dial into voicemail and change user greetings and send messages, this is all ok. Problem is when I call another user and it goes to cover, I get the following: "Mailbox 0000 Please Wait".
I have compared all settings with another system, looked at the manual, but still it does not work.

Any help would be great.......

PS. I have done the Public-unknown-numbering

 

[captainnick666]

you may be sending the wrong digits to the VM, do a trace on the trunk group. you may have to adjust your private numbering table

 

[axelrodriguez]

we had the same problem, all the configuration was done from zero, an we have to open a ticket wit avaya, a DB corruption Issue, they said

 

[definityandcmuk]

this sounds like an integration problem I'm sure I've had this before

if you do display machine have you got your extension ranges administered?

 

[gringotektips]

Hi,
Yep, all in there..

 

[1a22ip]

I had this problem and it was a coverage problem. It was with Attendant Coverage. Are you tring to send a Attendent call to VM via coverage?

Thanks
ED

1a2 to ip I seen it all

 

[gringotektips]

Hi Ed,
Just a simple extension to extension..

 

[1a22ip]

Sory if this sounds stupid Did you populate the VM field on the station Form:

FEATURE OPTIONS
LWC Reception: audix Auto Select Any Idle Appearance? y
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? y
Bridged Call Alerting? y Restrict Last Appearance? y
Active Station Ringing: single

H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: basic Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
AUDIX Name: Audix Select Last Used Appearance? n
Coverage After Forwarding? s
Automatic Moves: no Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
Emergency Location Ext: 610 IP Audio Hairpinning? y

And Also on the Hunt Form?

HUNT GROUP

Message Center: audix


Message Center AUDIX Name: Audix

Primary? n
Calling Party Number to INTUITY AUDIX? n
LWC Reception: none
AUDIX Name:


First Announcement Extension: Delay (sec):

Hope this helps
ED

1a2 to ip I seen it all

 

[Mitch672]

2 things to check:

Did you setup the private numbering? "change private 0", and set it up to send the IA770 trunk group the 4 digits of your extensions? This can also be done in the "change public 0", and have an entry in that table as well, you would send the 4 digits to the IA770 trunk group. This is all covered in the IA770 installation guide(s).

Also, on the station forms, you need to set "MWI Served User Type:" to "qsig-mwi" for the MWI lamps to light with the IA770

CM 5.0 IA770 guide:

http://support.avaya.com/elmodocs2/IA770/R5_0/admin_switch.pdf

CM 4.0 IA770 guide:

http://support.avaya.com/elmodocs2/IA770/R4_0/admin_switch.pdf

FYI, there are also many Cornerstone (C) and Audix (A) patches to apply, for the different releases of the IA770, they have had many bugs / fixes.

mitch




AVAYA Certified Specialist

 

[gringotektips]

Thanks guys. It was the private numbering......

 

[captainnick666]

Yay:

captainnick666 (TechnicalUser) 27 Feb 08 12:11
you may be sending the wrong digits to the VM, do a trace on the trunk group. you may have to adjust your private numbering table