look at ghtrouts web site, i think he has a link to the merls.. that's about 8000 pages of manuals.. you can do a search here and get more help then any of us could ever type.. 90 percent of us have been doing this for decades, a lot of the things that we need and use everyday we learned on non nortel sites.. the software itself is in the books, when to use each response comes from experience more then the one right way to do any job.. i've been programing since the 60's, i taught back in the 70's. 90 percent of that software is gone.. if you have software feature guides, and input/output guides, 1 of 3.. start there.. if you get stuck on a task we can help
john poole
bellsouth business
columbia,sc