I lost my Network connection, user account Icons, No Wireless adapters

[3p1cur3]

Hi, Guys
Recently Im facing several problems with my laptop (Dell Inspiron9400 2Gb ram Intel CentrinoDuo 2.5Ghz)it seems that there is a new user who disable keystrokes, internet connections, settings, audio, modem adapters security settings etc.

Here is the symptoms:
1.I can't copy,move or paste programs
2.I can't install new programs (it says my Windows installer is either safe mode or corrupted)
3.No Network connections Icons
4.No user account icons it just a blank screen
5.No Audio and Wireless adapters ( I looked in device Manager for those and they are active double click on them I never get any properties from those adapters)
6.No drop and drag function
7.No internet access
8.Usually my computer to initiate takes less than 45 sec now takes more than 2min no antivirus and resident (avast features) presence in my taskbar.

I already tried to look for win32Blaster I ran the tool no virus found. I ran a virus scan (Avast with the latest definitions) no viruws found.

Here is my HIjack this log:
Scan saved at 1:39:00 PM, on 8/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Intel\Wireless\bin\
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Creative\VoiceCenter\AndreaVC.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
C:\Program Files\Stanton\FinalScratch\ScratchAmpControl.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\DOCUME~1\NHGusan\LOCALS~1\Temp\clclean.0001
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
E:\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3061113

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://www.dell.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.dell.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL =

http://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3061113

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [H2O] C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
O4 - HKLM\..\Run: [ScratchAmp] C:\Program Files\Stanton\FinalScratch\ScratchAmpControl.exe
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-21-3776711039-2495704239-2503593676-1006\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe (User '?')
O4 - HKUS\S-1-5-21-3776711039-2495704239-2503593676-1006\..\Run: [SetDefaultMIDI] MIDIDef.exe (User '?')
O4 - HKUS\S-1-5-21-3776711039-2495704239-2503593676-1006\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User '?')
O4 - HKUS\S-1-5-21-3776711039-2495704239-2503593676-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-3776711039-2495704239-2503593676-1006\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User '?')
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 10686 bytes

Thank you for your help it is really well appreciated
have a nice day

 

[linney]

Do you know what these programs/files are?

C:\Program Files\Stanton\FinalScratch\ScratchAmpControl.exe
C:\DOCUME~1\NHGusan\LOCALS~1\Temp\clclean.0001

Are you able to logon as another user and not experience these problems?

What is going on in your Event Viewer?

Try your malware scanning from Safe Mode.

Some general things to try.

See if System Restore will get you back to a restore point before your problem with Explorer.

Try Safe Mode (Do you have this problem in Safe Mode?).

Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking. Select both boxes.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/support/kb/articles/q315/3/41.asp

 

[3p1cur3]

Thank you Linney for responding back

yeah I know those two programs

Final Scratch Audio Interface
C:\Program Files\Stanton\FinalScratch\ScratchAmpControl.exe
MAcrovision to detect software authentication to use sample cds for audio compositions
C:\DOCUME~1\NHGusan\LOCALS~1\Temp\clclean.0001

answering your questions
absolutely happens the ssame thing on safe mode, I ran System File Checker all my system files are intact and original very odd for my understanding
no problems running ChkDsk.

Right now I am thru my services when I want to start a couple services it says I don't have access to it or It can't initiate the group of services.

i think my last option is to operate an in place-upgrade. I can't find any solutions at the moment.

Thank you
Have a nice day

 

[SirBlack]

Have you added anything new prior to your problem? Tried rebooting under Last Good Configuration? You might also try downloading & running these free apps from:

http://free.grisoft.com/

They have an AntiRootkit as well as AV & AS.

Check out Windows Defender at:

http://www.microsoft.com/athome/security/spyware/software/default.mspx

I'm assuming all apps have been updated.

Hope this helps!

Bob B-)

Remember, if you can't stand behind our troops, feel free to stand in front of them.

 

[linney]

It sounds like it is really messed up with registry corruption running rampant. Your "Hijack This" log looks OK.

Even a repair install may fail to rectify the faults, in which case I recommend you first save any valuable data and consider a format and clean install. Hopefully I'm wrong and you can salvage the current install.

 

[3p1cur3]

Thank you guys for your support, unfortunately I had to reformat my computer. Finally I got it back , I was thinking what exactly cause this error, I remembered I installed a Creative product for audio composition and messed it up my registry and Local Computer Services almost 45% of my services were disabled including plug n play, windows installer, anti-virus, com+ etc.

A really bad experience with this Creative products.

Thanks a lot for your help

 

[linney]

Glad it is now up and running. It is never too late to consider a backup regime, I recommend the full Image type of backup.

I also recommend this program as a way of backing up and restoring the Registry should you ever need to do so.

Registry Backup and Restore for Windows NT/2000/2003/XP

http://www.larshederer.homepage.t-online.de/erunt/