I am having trouble logging into a phone at Location 2 with with my extension from Location 1

[Randy_F]

IP Office 9.0.7
We have 2 locations each location has 40ish phones and each location has its own IP office Config

I am having trouble logging into a phone at Location 2 with with my extension from Location 1
I get an error that says "License Not Available"

Everything works fine if I'm logging into a phone at Location 1 with an extension from Location 2

Is this a licensing issue ...if so what license do I need and at what location do I add the license
Or is there a setting I need to change to allow this to work both ways

Also.... and the main reason the first question came up....
Location 1 needs help with handling Customer calls for about 3 weeks... We would like users at Location 2 to assist by logging into the Customer Support HG located at Location 1...
Can this be done?
Can I somehow link the Customer Support HG from Location 1 to a user extension at Location 2?

Thanks in advance... All help is much appreciated

 

[joe2938]

what type of phone are you trying to log in at location 2? If it's an ip phone then make sure this site has ip endpoint licenses

 

[Randy_F]

All 9611G Avaya IP phones at both locations


I only see one difference in licensing between Location 1 and 2
Location 2 Has 3rd party endpoint licenses
Location 1 does not

So just to clarify I am having trouble logging into any phone at Location 2 with with any extension from Location 1

 

[intrigrant]

You do not log off and on, you unregister a IP Phone and try to register that IP Phone at another location, then you need a free IP endpoint license and your extension number needs to be setup on both locations. It is the CM methode for a user to logon and logoff, not the IP Office methode.
I always disable that feature in the 46xxsettings.txt file.
It is the "Logoff" feature in the menu under the "A" button you use.
In IP Office you must use the featurecode *35*extendion*logon code# to logon to another phone.
Logoff with code *36
The user must have a login code set otherwise the fature does not work at all.

 

[Randy_F]

Thanks for the info

I have all these things set... Added a test user to both locations and I am still getting the same error "License Not Available" when I unregister the IP Phone user at location 1 and try to register that IP Phone user at location 2


Thanks again for your help

 

[joe2938]

A 3rd party ip endpoint license is for non Avaya IP phones, so if the phone at b location is an Avaya phone then you need an ip end point license at site b

 

[Randy_F]

With only 26 users at Site B... Looking at my licenses available... I should have plenty... Yes? Or am I missing something?

 

[joe2938]

No your good.

 

[intrigrant]

Manager only shows the total amount of licenses, in SSA you can se this too but it also show the number of used and unused licenses.
Still, within a SCN a user can logon to any phone on any system, no need for a separate phone for that user.
I think you miss some basic knowledge of IP Office.