Hunting around stations

[LambMan]

What is the best method of getting an incoming call to hunt round a group of 8 phones until someone answers.

The customer doesn't want all 8 phones to ring.
A hunt group rings the first available phone and sticks there so no good.

A cover path only has six possibilities!

Is there an alternative, the customer doesn't want an acd scenario with logging on and off etc.

Cheers.

 

[mikeydidit]

You might be able to play around with next coverage path and make it work (add another path to the coverage path). But who calling, would ever hang on calling enough to have it go to 8 points of coverage?? That could make it ring 20 to 30 times before going through that many points.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[LambMan]

Next coverage th only works if the call criteria is not met in the first cover path ie if the cover on busy is set to no in the first cover path it checks the next cover path to see if it is set to yes here.

The call does not automatically move from the first to the neif the criteria is met.

 

[entelicon]

why not use a standard hunt group containing the 8 extensions. yet, set ACD=n, Que = y, Vector = y. now, your users don't have to log in/out and yet they will still have the option to 'aux in/out' when unavailable. to do this use the feature access code for hunt group busy activate/deactivate and program autodial numbers on the hunt group extensions to execute those FAC's.