hunt group

[notme11]

hello can anyone point me in the right direction, I have a 0x32 6.0, i built a hunt group 2043 with members 1927,29,50, answer line 184, overflow to 1944, but if I want the hunt to quit answering after 4pm and 1944 to answer all call is that possible and how, I seem to be out of ideas here...also is there a way to have the calls only ring 4 times at the hunt sets anf if no one answers to have calls go to 1944....
thanks for the help...

 

[serviceboy]

did u try ringing services on a time of day controller for the 4 pm thingy and the overflow at 32 seconds to 1944 fro the normal ovwerflow

"There are those who would make you believe there are no choices left.That they have the last word and its final.To those who try the world is wide open choices many.To those who dont only death awaits you.

 

[achuchman]

I was trying to work hunt groups into a ringing service, but the system won't let hunt goups to be assigned to a ringing service.

 

[hawks]

No it will not let you use the Hung Group with ringing serice. But did you try to put the line in the service with the phone as part of the same group.

 

[achuchman]

hawks,

I've managed my time sensitive hunt groups using the AA/CCR features on my CP100. If you want to route your callers directly to an AA when they call, I have found that is the best way to work around the inability to place Hunt Groups in ringing services.

The only other way I can see this work with the overflow is to make sure that all the members of the HG place their phones on DND after 4pm. If you have the HG transfer to the overflow on busy, then this should do the trick. The worse case if someone does not put their phone on DND is that the call will ring longer than usual before it is transfered.

Some more information on how exactly this application is being applied will help. Are the phones in the HG part of an inbound call center or help desk? Do the employees on the HG DNs need to get inbound calls after 4pm, or is their sole purpose to answer these inbound calls until 4pm?

If the employees need to get calls after 4pm, then the DND option will not work all that great since all direct calls to the employee's extension will be sent right to VM (or busy if no VM is being used).