Hunt Group Voicemail Reception

[jgraham1075]

Does anyone know how I configure the voice mail of a hunt group to allow a reception breakout when pressing zero? I do not see that option on the voice mail tab of the hunt group like the one in the voice mail tab of users. Thanks

 

[Westi]

Feature request to Avaya to have a 0 breakout for huntgroup mailboxes, join the many that did that already ;-)

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[tlpeter]

You could use vmpro and then the leave mail action of that group.

Put in a menu with a zero.
You can then still press a zero while the message plays.
If you do not enter a zero it will time out to a self made voice question.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Okkie26]

What you need to do is:

Create a Auto attendant, called breakout
In this AA, make two options. Option 1 for leave mail, option 0 for transfer to operator.

Then make a shortcode *98, Auto Attendant, AA:Breakout.

Then make a virtual user, forward the user unconditional to the shortcode *98. Click the 'forward huntgroup calls' tab.

Then make a huntgroep called Breakout group. Huntgroup type sequential.
Put the virtual user in this huntgroup.

Then put this huntgroup in the overflow tab of the huntgroup where you want to use the voicemail at.