Hunt Group VM - Out of Hours Call Type Greeting not playing (Server Edition)

[gntsfan8690]

Not sure if this is an 8.1 bug, or the use of the call type greetings in a hunt group voicemail box has never really worked before. I've not heard any previous complaints about it.

When a call is routed to the hunt group VM box out of hours, it still plays what was recorded for "all calls". I have checked the mailbox's greetings, and all call types have been assigned the right personal greetings. The verbiage of the saved greetings are correct as well.

We used a test mailbox earlier today, assigning greetings to all calls and out of hours call types, and the mailbox's out of hours greeting played when we forced it to night through Manager, and then again when we used a time profile.

Not sure if this has anything to do with the issue, but the call gets to the hunt group VM box via a call flow in VM pro. The caller hears a wav file via a generic action, and then the call is routed to a leave mail for the mailbox.

Any ideas???

 

[holdmusic34]

Walk the caller to the greeting through a VMPRO action.

 

[tlpeter]

Where is this time profile configured?
It sounds to me like it is not correctly configured.


BAZINGA!

I'm not insane, my mother had me tested!

 

[gntsfan8690]

holdmusic34 -- we are doing that, its just that the leave mail action that follows the generic action playing the "you have reached us after hours" wav file, doesn't seem to recognize the hunt group is on night service, hence it plays the personal greeting assigned to the all calls call type. A recent test using a hard transfer action to the group accomplishes playing of the right personal greeting outside of the working hours time profile, but in between the wav file and personal greeting, the caller hears a single ring. Mr Customer won't like that since it's not seamless.

tlpeter -- the time profile is configured on the hunt group the call is going to. We had to create these hunt groups to allow for collection of the voicemail through visual voice, regardless of whether it was a call during the day or from after hours. We had to use leave mail actions to prevent calls ever ringing the group members. Members are logging into multiple groups using an open action HG enable button (this is a small call center that required complex functionality).