Hunt group status display on supervisor phone

[ringvoltage]

Is there a way to show status of calls in a hunt group queue on the display of a phone? Instead of using a third party application, does IPO have a way to just show basic ACD info on a phone? For example 'HuntGroupName: 4 calls in queue 3/4 agents logged in'

I didn't see any shortcodes or buttons in programming to do this. I thought maybe I wasn't looking in the right spot and would ask. Thanks.

 

[tlpeter]

Supervisor means callcenter.
Callcenter means CCR or Xima chronicall.
What you want is not possible.

BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

Or you could install a receptionist licence and use soft console to monitor queues!

ACSS - SME
General Geek

 

[Bill211]

The Avaya program: Phone Manager Pro will tell you:
How many calls are waiting in queue.

So if you're trying to get by for cheap,
you can have at least that one piece of info about your call center.

 

[amriddle01]

Not really, you can't buy those licences anymore


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)