sgtrauksauff
Technical User
I've searched all morning, and can't seem to figure this one out.
This is a Definity G3 V11, and Audix LX R1.0.
This is on a different physical system than my last question, although of the same vintage, set up by the same people (Expanets, since purchased and rolled into Avaya themselves, I believe). They were bought at the same time, but at different locations.
Again, no vectors are being used, no time-of-day coverage paths are set up.
Basically, there is hunt-group 1, ext. 1510, with six members. (the only hunt-group being used other than h99, for Audix.)
It uses cov path 3 (six rings before it hits audix, so people have time to pick it up), and the night service destination is 1506.
1506 is a fake (port=X) extension, with cov path 2 (one ring before it hits audix).
They've got a night-service button assigned, "hunt-ns grp 1".
Now, on the Audix side of things:
subscriber 1510 is set up with no message, just with the department name recorded.
subscriber 1511 is the Daytime Busy message and mailbox.
subscriber 1512 is the After-hours/weekend message and mailbox.
subscriber 1506 does not exist in Audix. (conversely, 1511 and 1512 do not exist on the Definity side)
I can't figure out how the definity system gets callers to the audix extensions to leave voicemails, since the extension numbers don't match up.
There seems to be an issue or two, reported by some of the users there (in the hunt group) but I can't really start troubleshooting them until I know how this works. I've searched and dug around in the system, but just cannot seem to figure it out.
Thanks to anyone that can point me in the right direction!
This is a Definity G3 V11, and Audix LX R1.0.
This is on a different physical system than my last question, although of the same vintage, set up by the same people (Expanets, since purchased and rolled into Avaya themselves, I believe). They were bought at the same time, but at different locations.
Again, no vectors are being used, no time-of-day coverage paths are set up.
Basically, there is hunt-group 1, ext. 1510, with six members. (the only hunt-group being used other than h99, for Audix.)
It uses cov path 3 (six rings before it hits audix, so people have time to pick it up), and the night service destination is 1506.
1506 is a fake (port=X) extension, with cov path 2 (one ring before it hits audix).
They've got a night-service button assigned, "hunt-ns grp 1".
Now, on the Audix side of things:
subscriber 1510 is set up with no message, just with the department name recorded.
subscriber 1511 is the Daytime Busy message and mailbox.
subscriber 1512 is the After-hours/weekend message and mailbox.
subscriber 1506 does not exist in Audix. (conversely, 1511 and 1512 do not exist on the Definity side)
I can't figure out how the definity system gets callers to the audix extensions to leave voicemails, since the extension numbers don't match up.
There seems to be an issue or two, reported by some of the users there (in the hunt group) but I can't really start troubleshooting them until I know how this works. I've searched and dug around in the system, but just cannot seem to figure it out.
Thanks to anyone that can point me in the right direction!
