Hunt Group forwarding not rolling to Overflow

[beckman68]

I have a problem getting the hunt group 01 to roll to the overflow hunt group instead after 3-4 rings it rolls to voicemail. Is there a setting some where that I can set the hunt group overflow timer?

 

[SIRMcD]

Does one of the sets in the hunt group ring? Does it have voicemail? By voicemail do you mean general delivery?

 

[cook1082]

Make/change the transfer callback higher 12.

 

[hawks]

Also check the DRT for the line.

 

[snowman50]

I Agree with Hawks:

ChecK the line prime extn and remove it.

 

[beckman68]

All phone sets in the HG are set to ring in a broadcast setup, they are also setup as ring only. When it rings to voiceamil it does not go to a voicemaill box at all. I took that out of the line by setting the prime set to none.

 

[DBrewsky]

Can you provide a call flow example?

Examples:

Line XXX is answered by AA, caller presses Y to ring HG 001.

..or..

Line XXX rings Ext YYY which CFNA to HG 001..

Regardless of the current programming, If you detail the call flow I guarantee this forum can find the answer..

--DB

http://support.csctech.us

 

[bcmfiftyfan]

Also check to insure that your Call Pilot auto attendant is not set to answer that incoming line on 3 rings. It sounds like the AA is answering the call before it can overflow to the other hunt group.

 

[beckman68]

I checked the AA and the lines are not set to answer, I checked that. The calls are set up in HG01 along with 5 extensions set as ring only. The HG is set as broadcast with the overflow to HG02 with the same extensions so it will ring longer to those extensions. The overflow is set on HG02 to roll to an extension that is forwarded over VoIP to another location with a target line which rings to a skillset. THe forwarding works fine I've checked that.

 

[CRIMobile]

Make sure that after you assign an overflow group that you go back and change the hunt group to "overflow" instead of "busy" or "Queue". That option is not availbale until you assign the overflow. The forwarding of the individual sets in the hunt group does not matter and is ignored. Try taking the line out of the situation, call the hunt group DN and see what happens. You might go to Telephony/lines/target lines and choose the target line in question and view "Assigned DN's", perhaps that target line is also on a set that is forwarded to VM.

 

[KE407122]

I agree with COOK1082
Global Settings/Feature Settings/Transfer Callback Timer

Your AA is transfering it out but before it gets to overflow to the next Hunt Group it is already back in Voicemail.



KE407122