I am on R6 on a G3si and I am trying to have the ability to forward calls to remote covered agents extensions (ext has remote coverage) during off hours.
I have call coverage for call forwarded off net enabled, so in my theory....... I have a vdn, that links to a vector, that routes to the hunt group. the group is setup as type ddc, with the extensions listed, Queue enabled, and such.
I call the vdn, I can watch the call go into queue in the hunt group. The caller gets the initial message and then it rings through (I assume to somewhere), but not to the extension/remote that it was assigned to. It will ring 5-6 times then back to queue (The remotes never get a call)
If I call the extension of the remote directly, no problem, call forwarded right out to them.
Any ideas. Or am I probably mis configuring something?
Best Regards
Tir
I have call coverage for call forwarded off net enabled, so in my theory....... I have a vdn, that links to a vector, that routes to the hunt group. the group is setup as type ddc, with the extensions listed, Queue enabled, and such.
I call the vdn, I can watch the call go into queue in the hunt group. The caller gets the initial message and then it rings through (I assume to somewhere), but not to the extension/remote that it was assigned to. It will ring 5-6 times then back to queue (The remotes never get a call)
If I call the extension of the remote directly, no problem, call forwarded right out to them.
Any ideas. Or am I probably mis configuring something?
Best Regards
Tir