Hunt Group - Call forward off net 2

[tiranad]

I am on R6 on a G3si and I am trying to have the ability to forward calls to remote covered agents extensions (ext has remote coverage) during off hours.
I have call coverage for call forwarded off net enabled, so in my theory....... I have a vdn, that links to a vector, that routes to the hunt group. the group is setup as type ddc, with the extensions listed, Queue enabled, and such.

I call the vdn, I can watch the call go into queue in the hunt group. The caller gets the initial message and then it rings through (I assume to somewhere), but not to the extension/remote that it was assigned to. It will ring 5-6 times then back to queue (The remotes never get a call)

If I call the extension of the remote directly, no problem, call forwarded right out to them.

Any ideas. Or am I probably mis configuring something?

Best Regards
Tir

 

[netcon1]

Cannot do this through agents in a hunt group.

The call will never remote forward off net through a station in a hunt group.

If you are using vector control, then you would want to set up routing lines in the vector based on the time of day and redirect the callers to a phantom extension which has instant coverage to the coverage remote table eg point 1: R1

This way the call will cover off net to the agent. This however, will only cover to one extnsion and one remote agent. (make sure the phantom extension has a COS with remote coverage offnet enabled.)

If you have full remote coverage, then you can set the second point of coverage in the phantoms cover path to a second remote number, and a third, forth etc.

That is the only way I can see it happen.

You can also do this directly in the vector with a route-to number 9##### entry, however, you are limited to one number that way.

Netcon1
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