Hunt Group and Coverage Paths (CM6.0)

[jmbailey]

Not sure this can be done, but let's see......

Scenario:

Call comes in to Hunt Group A. Rings phone in Group A and goes unanswered. Covers to Hunt Group B. Hunt Group B rings phone and it goes unanswered. Covers to destination as set in Hunt Group B cover field.

Question:

We need a coverage path set on Hunt Group B to be followed for the unanswered call in Hunt Group B. We do NOT want the call to follow coverage paths associated with Hunt Group A. Can this be done?

 

[jmbailey]

Or, another thought.....

Call comes in to Hunt Group A. Rings phone in Group A and goes unanswered. Phone covers to destination based on phone cover path, NOT Hunt Group A cover path.

 

[bleebrant]

When you call Hunt Group A directly and there is no answer, the call would go to the first point of coverage, which would be Hunt Group B; if no answer at Hunt Group B, it should go to the next point of coverage on Hunt Group A's coverage path.

When you call Hunt Group B directly and there is no answer, the call would go to the coverage path assigned to Hunt Group B. Is this what is happening for you?

 

[jmbailey]

Yes, but we need it to follow Hunt Group B coverage path on a no answer even when coming from Hunt Group A.

 

[bleebrant]

Can you make the second point of coverage on Hunt Group A's coverage path the same as the first point of coverage on Hunt Group B's coverage path?

 

[jmbailey]

Unfortunately no.

I've never seen a PBX that could do this, so I'm not very hopeful.....

 

[bleebrant]

What happens when you make the second point of coverage for Hunt Group A the same as the first point of coverage for Hunt Group B?
Shouldn't this achieve what you want - I think I may be missing something you're trying to do.

 

[smokinjoe2938]

make point 2 a vdn to a vector that will message skill 99 (voicemail) or where you want it to go

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.