HTTP/1.1 503 Service Unavailable

[daken2]

Hello All

Have a small problem with a IP500v2 on 6.1(5)

After a random time period after power on, eg to long to sit and wait for it to fail.

The http server on the ip office stops responding to requests.

This stops phones 16xx on site from registering. They have a tendency of unplugging and moving the phones.
Stops the embedded file manager from functioning.
Stops the soft phone from functioning.
Stops the ability to load system status from the IP Office.
Stops by the looks of it 1x from working.

http://www.tek-tips.com/viewthread.cfm?qid=1634059

Basically anything that depends on the http server in the ip office stops working.

Only way I have found to get it working again is to restart the IP500v2
This is painful as there is a 6x BM32 modules on site that have to be manually restarted, because of another bug, on every reboot.

Has anyone ease experienced this before?

Any suggestions?


192.168.5.5 Is a 1608 Phone trying to download its setting from the IP500v2.
The IP500v2 is on the same local network. No firewalls. Avaya Http Clients only in Unticked.

764531749mS H323Evt: Recv: RegistrationRequest 192.168.39.51; Endpoints registered: 52; Endpoints in registration: 0
764531750mS H323Evt: Recv: RegistrationRequest 192.168.39.128; Endpoints registered: 52; Endpoints in registration: 0
764532231mS HTTP: 192.168.5.5(33055) HTTPSession (Total = 2)
764532237mS HTTP: 192.168.5.5(33055) HTTPSession: Operational
764532240mS HTTP: Rx Src: 192.168.5.5(33055)
GET /16xxupgrade.txt HTTP/1.1
Accept: */*
TE: trailers
Host: 192.168.39.5
User-Agent: AVAYA/SAGE/v1.0+(1608)/Std/0.1
Connection: TE,close


764532240mS HTTP: 192.168.5.5(33055) HTTPServerSessionIO: stCreationCallback
764532240mS HTTP: 192.168.5.5(33055) HTTPEmbeddedFileServerSessionIO: stCreationCallback
764532241mS HTTP: 192.168.5.5(33055) HTTPEmbeddedFileServerSessionIO
764532241mS HTTP: 192.168.5.5(33055) HTTPEmbeddedFileServerSessionIO: SetState Schedule
764532241mS HTTP: 192.168.5.5(33055) HTTPSession: SendErrorResponse Code: 503, Entity: Maximum number of Post Requests Exceeded
764532242mS HTTP: 192.168.5.5(33055) HTTPEmbeddedFileServerSessionIO: SetState Disconnect
764532242mS HTTP: 192.168.5.5(33055) HTTPServerSessionIO: SetState GracefulClose
764532243mS HTTP: Tx Dest: 192.168.5.5(33055)
HTTP/1.1 503 Service Unavailable
Connection: close
Date: Fri, 18 Feb 2011 11:48:12 GMT
Cache-Control: private
Retry-After: 15
Server: IPOffice/6.1(5)
Content-Type: text/plain
Content-Length: 40

764532249mS HTTP: 192.168.5.5(33055) HTTPSession: EndOfData
764532250mS HTTP: 192.168.5.5(33055) HTTPEmbeddedFileServerSessionIO: SetState Disconnect
764532250mS HTTP: 192.168.5.5(33055) HTTPServerSessionIO: SetState Delete
764532250mS HTTP: 192.168.5.5(33055) ~HTTPEmbeddedFileServerSessionIO
764532251mS HTTP: 192.168.5.5(33055) ~HTTPSession: Duration: 19ms (Total = 1)
764533149mS H323Evt: Recv: RegistrationRequest 192.168.39.45; Endpoints registered: 52; Endpoints in registration: 0
764533471mS H323Evt: Recv: RegistrationRequest 192.168.39.43; Endpoints registered: 52; Endpoints in registration: 0
764533512mS H323Evt: Recv: RegistrationRequest 192.168.39.133; Endpoints registered: 52; Endpoints in registration: 0

 

[tlpeter]

The SD card is unavailable.
Stop it and start it from manager or SSA.


BAZINGA!

I'm not insane, my mother had me tested!

 

[daken2]

I have a funny feeling I tried shutting down and restarting the SD card via manager. Will give it a try the next time it happens.

Are people still experiencing problems with the SD cards?

 

[intrigrant]

CQ46341 IP500v2 on 6.1.5 - Cannot service HTTP Requests - 503 Service Unavailable
Fixed in FT 6.1.12 release end of Q1

 

[element4749]

Out of curiosity, in system status are you receiving a service alarm:

Attempt to use a feature for which no license is installed. License Type: VCM Channel Migration

I have been troubleshooting this issue for quite a while now, as I am having the same issues. I found a work around for the phones by using Avaya's My_IPTel_setup2.0.2 which acts as its own HTTP server, tftp etc. However you can't change the DSML provider as it needs HTTP communication with the SD to synchronize the directories.

Also, the IP Office database superceeds and overwrites the OneX database, so if you add a contact in OneX while the service is down and reboot the IPO, any entries made in OneX are cleared, regardless of a backup.

Now, I find it strange that I need VCM's since I thought I had plenty, but it would appear that the HTTP service completely fails after this error is generated. I am still not sure if all of my VCMs are actually being consumed, I still find that extremely hard to believe. But its apparently happening and causing the HTTP service to fail. Bigger problem being that once the VCM's clear, it does not restore the service at all until a reboot.

This is the first time I have heard that you can restart the SD from system status... so I may try that too.

intrigrant I am extremely curious on how you found that information. Can you provide a link?

 

[tlpeter]

element4749, stop searching.
It is a fake error in SSA so there is no need to worry.


BAZINGA!

I'm not insane, my mother had me tested!

 

[element4749]

Thanks,

So is this a confirmed bug or what? seems like intrigrant may have found something?

 

[tlpeter]

That is adifferent issue.


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

@ element4749, it was in the field trial docs for version 6.1 were i found the info.
As it is common available now you can find it in the tech tip 132 which can be found here:

http://support.avaya.com/css/appmanager/public/support/Downloads/P0160/6.1.x/C20112241614558560_0