HP scanners and VirusSCan 8.0i 1

[JimmyZ1]

Anyone seeing problems with HP scanners and VirusScan 8.0i, it seems to be causing the autoloaders to crap out.. I'm still working on it, I'll let ya'll know.

 

[AVChap]

What's the actual problem? Can't scan anything with the HP scanners? Or a conflict with your autodownloaders and the HP scanner? What's VS8.0i have to do with this?

AVChap

“I have not failed 700 times. I have not failed once.
I have succeeded in proving that those 700 ways will not work.
When I have eliminated the ways that will not work,
I will find the way that will work.”
--Thomas Edison

 

[JimmyZ1]

Well, when I load VS 8.0i the autoloader on my HP scanners stops working... gives a pietro.exe and ipexform.ebs error in the eventlog, I've excluded the HP directory and some of the functionality come back. I uninstall 8 and install 7.1 everything works fine...

I've tried new drivers, new software, firmware updates, excluding files, folders... It's in an office far, far away so troubleshootings a challenge, I'm in the process of setting up a scanner here, just have to wait on the scanner..

thanks

 

[artfulbodger]

Xavier2,

I came across the exact same problem with my ScanJet 7490c on a SCSI interface with an ADF. However, if I did a single page scan on the glass and not on the ADF, everything worked fine. I disabled the McAfee software from loading and viola! - Everything worked.

I am theorizing that the "On-Access" scan is casuing problems with the software and the temp file that it creates. I haven't figured out where that temp file is as of yet, but when I do - I will be sure to post. Let me know if you find out anything more.... maybe at least two heads working on this will yield something....

 

[bugguy51]

FileMon.exe from SysInternals.com ought to give you a boost finding that pesky temp file....

The Bug Guy

 

[FPiet]

Disable Buffer Overflow on the specific macine. We had the same problem, now its solved

 

[JimmyZ1]

I'll give it a shot...

 

[simonjcook]

Has anyone got any further info on this issue?

ie. actually determining the specific exclusions?

Regards

Simon J Cook

< Keyboard Error - Press F1 to continue >

 

[JimmyZ1]

nah, Just left it disabled. I tried excluding some of the folders associated to the Scanner, but never got the scanner working correctly. I didn't think leaving the buffer overflow disabled on a couple of machines would hurt anything.

 

[simonjcook]

Same here, I have tried excluding the scanner software folder. That doesn't work.

I agree with Bugguy51 we need to get filemon on one of these problem machines and determine exactly which file is causing the issue.
It's probably a temporary write file.

I wouldn't agree that disabling the buffer overflow is a permanent solution to this issue.
I have a small number of pc's affected by this issue and as yourself have disabled buffer overflow on a per node basis. However, should the node receive the default policy (and it has occurred... don't ask...) that setting is lost.

There is a thread on HP's site regarding this same issue.

http://forums1.itrc.hp.com/service/...493758+1109927798596+28353475&threadId=734403

Regards

Simon J Cook

< Keyboard Error - Press F1 to continue >