Our own Notes Admin team has a web page on our intranet, that explains how to use iNotes from the internet, and also from our intranet. Instructions star with the URL, but include a series of screen captures that show exactly what folks will see as they login. The only part that is unpublished is what to do if coming in from the internet with a modem - iNotes is too much of a bandwidth hog for that - to force use of the older webNotes client, you either have to know a variation in the incoming URL, use any version of Netscape, or IE 4 or earlier, which are not iNotes compatible, and offer you the webnotes interface, which does work acceptably over a modem connection. If the customer forces the webnotes connection at work, they can then note the URL for their mailbox, and use that as the point of entry when coming in with a modem. (or, put a shortcut with that URL on their laptop, if they're travelling with one).
Fred Wagner
frwagne@longbeach.gov