How to transfer call from analog phone on ATA2 adapter 2

[cain12]

We used to have an Lucent styled phone. When it failed, we
got a new CICS phone system. We used to have remote
extension (5 miles away) using Ericsson's WebSwitch
and work flawlessly with Lucent phone system over the
VPN/VOIP line. Now, after switching over to the
Norstar, transfer call and call external number are
so hard. Accoring to the user manual, it should be
"flash * 70" then the extension number. But it does
not work. The ATA2 adapter sometimes also drop calls.
I think there are some timing parameters need to be
adjust.

We also need to use modem to dial out to do credit card processing. Modem is behind ATA2 adapter, but can not
be programmed to dial any "feature" kind of button,
or "flash".

Anyone is expert out there like to share some of your
ideas on how to adjust CICS for ATA2 works better and
modem dialing? Thanks in advance!

 

[senk1s]

there is a FAQ on featurecodes ...
and yes flash*70 followed by DN will initiate the transfer

maybe its a bad ATA, test the ATA right next to the norstar ...to figure out where the problem is

 

[cain12]

I am sure the ATA2 is good. Just the volume is low to cause VOIP device think there is no connection. How to adjust ATA2's volume? I wish Nortel has support web pages
talking about all these little things. It would help
their custoemr, thus help their sales...

 

[senk1s]

where is the ATA installed - is it closer to the norstar or to the other device?
is your ATA prorgammed as off-site? thats about the only change on gain you can get.

Is the other ericsson box tunable? the level of volume shouldnt cause a call to drop. there maybe other issues

what is your norstar vendors response to this trouble? they must be able to get support from Nortel (ie if they are eligible)

 

[cain12]

ATA2 is installed next to the Norstar. Ericsson VOIP extension box is next to the ATA2 box. We know the Ericsson is okay, since we have been using it. there is no adjustment in Ericsson for volume, since it takes pretty much the same input volume and playback on the other side.

We main concern is how to program these ATA2 not using "feature" code, but numerical code? Since you can not
ask modem to dial a "flash" to get to feature code. Nor could fax dial any "flash".

 

[bkrike]

Why do you need the modem or a fax to flash- what end result are you trying to accomplish? Or what feature do you need to use with those devices?

There is other config that needs to be done to the CICS before you can create an off premise transfer with an ATA or digital set (It is not enabled by default.)

I think Senks was answering assuming you had an off premise
ATA- which it sounds like you dont.

Have you told your vendor this is what you are trying to accomplish? There are a couple of ways to accomplish it: Either use the system (f70) and two of your lines, or use a Centrex type flash xfer, which would free up the line after the xfer takes place.

As for support web pages- Nortel is supported by vendors. You did not respond to Senks when he inquired as to your vendor’s thoughts. The equipment will function to its full potential when installed and configured by professionals who have experience, and the ability to train you in its proper use. Any other scenario could lead to problems.

 

[cain12]

We want to allow modem dial into our bank's modem pool to process credit cards. That is what we want to accomplish.
We also want the satelite office 5 miles away being able to receive, making, and transfer call calls like other on premise users.

Because Norstar has no option to provide our satelite office using VOIP extension, and our current VOIP remote extension is made by Ericsson. Our vendor does not support how to get that work. But we were able to use that with our Lucent phone system before and the remote extension worked fine with our satelite office.

I think there are three problems:
1) How to configure ATA2 adapter using numerical keypad command, not "flash" or "feature" command, since our modem device can not generte them to dial an outside line, or access certain features;
2) How to configure the volume on ATA2 adapter. 7316E phone has volume adjust button, but ATA2 has nothing adjust on it. Any adjustment must be done through software.
3) How to adjust Norstar to compesate the little delay introduced by the VOIP extension. I think the phone system hang up extension from time to time, because it expects some response quickly, but remote extension can not meet - due to delay over the Internet connections.

Other than these, I think Norstar has greater value.

 

[senk1s]

1) AT+PMHF initiates a hookflash in my V.92 modem, check with your modem manufacturer. There is no way to tell the norstar that you are invoking a feature without the 'feature' command - just to make sure, to just dial a number, you just do that, - does the modem make a call and transfer somewhere else?

2) ATA2 is not a phone, the volume is adjusted on the phone as you said

3) Norstar is a TDM switch and by definition it will not hangup on silence, it does so only on disconnect signal. for the same resaon the norstar doesnt know anything about IP

there is a product called VoIP gateway, which can be used to connect 2 norstars (for example) over a data network

 

[bkrike]

Regarding the modem- you could just dedicate a line if you are a running credit cards, not run it through the CICS. But either way- that does not require a transfer...you are only dialing out, if I understand you.

Regarding the remote extension- If you want full access then MCK integration or a VOIP gateway is the answer. MCK makes hardware designed for that intended application (specific to Norstar.)

 

[cain12]

Thanks for your help. The processing software provided by the bank only allow 3 digit code in front of the phone number. We were able to get Lucent phone take that 3 digit code to access feature code. We can not change the software to issue AT command.

The hang-up hanppend to both modem and voice calls. I tested the volume is too weak. I suspect that might cause something to drop. If Norstar does not drop, then it must be the VOIP detect "silence" and decided to drop the call. If we can increase the volume, it should be okay, since we never had this problem with old phone system. Is there anyway I can adjust Norstar output louder on all the stations, then I can use the volume control on 7316E to lower on the real phones (maintain louder on ATA2 devices)?

 

[cain12]

Thanks for both of your help and suggestions. I just looked MCK device and need to figure out if the cost is within reach. Our current Ericsson VOIP extension allowing 4 phones or fax. MCK 1000+ supports only one phone and requires didicated analog line. MCK 6000+ support 12 phones but probably not cheap.

I guess when we brought our phone system, we did not realize using analog devices and remote office could
be a problem for us....My next project to connect our sales persons in Australia and Germany is also troublesome, since
we can not expect sales person carry a lot of equipment with them traveling. My original plan for using standard based (SIP) VOIP device as their extensions is not going to work.

 

[cain12]

Someone recommended me to have a 7316E put at ATA place toadjust volume, then plug back the ATA adapter. That seems working for the volume. However, after doing that, the extension on the ATA adapter can no long be dialed from outside. CallPolit would say "You have entered an invalid extension" :-<