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How to setup hotdesking on 3300 ICP Controlled (MCD 5.0 SP2)
- Thread starter asayani
- Start date
Is this for an external hotdesk user? (cell phone/home phone).
If yes then you have to make sure you have your COS set up with the EHDU options you need or add a new COS.
Then add an extension, I would have something like 4*532 or mirror the current extension with the * in there.
Then set it to be a hotdesk user on the checkbox in Profile. Go to Service Detail and fill in the external hotdesking prefix and number.
Then go to personal ring groups and add the 2 phones to a ring group.
I would suggest the COS of the EHDU has the confirmation to yes so that the cell phone voicemail does not pick up the call unless you want that.
Let me know how it goes and if anyone has anything to add.
Although I am having trouble finding a way to have the confirmation on the cell to have an announcement, rather then just beeps. Anyone do this? I will post in a new thread as well.
Thank you.
TK
If yes then you have to make sure you have your COS set up with the EHDU options you need or add a new COS.
Then add an extension, I would have something like 4*532 or mirror the current extension with the * in there.
Then set it to be a hotdesk user on the checkbox in Profile. Go to Service Detail and fill in the external hotdesking prefix and number.
Then go to personal ring groups and add the 2 phones to a ring group.
I would suggest the COS of the EHDU has the confirmation to yes so that the cell phone voicemail does not pick up the call unless you want that.
Let me know how it goes and if anyone has anything to add.
Although I am having trouble finding a way to have the confirmation on the cell to have an announcement, rather then just beeps. Anyone do this? I will post in a new thread as well.
Thank you.
TK
- Thread starter
- #3
Review the help files within the 3300 first and see if that is not enough. As kwbMitel says if you are not already in a cluster you will need to program the 3300 as if it was in one.
Otherwise it pretty simple make a phone to use as the base phone with the appropriate COS options. It can be programmed as device only to save on a user license. Then when you program the user is users and devices there is a check box to click to make them a hotdesk profile. As long as they have the right COS options they can log in. Again read the help files as it gives more detail then I.
The beatings will continue until morale improves.
Otherwise it pretty simple make a phone to use as the base phone with the appropriate COS options. It can be programmed as device only to save on a user license. Then when you program the user is users and devices there is a check box to click to make them a hotdesk profile. As long as they have the right COS options they can log in. Again read the help files as it gives more detail then I.
The beatings will continue until morale improves.
- Thread starter
- #6
In Create a Cluster and Assign the Node with the CEID, i have been asked to
Enter a directory number in the Feature DN field to establish a feature directory number on the local element.
Click Save.
what is the feature DN? what number should i use?
Enter a directory number in the Feature DN field to establish a feature directory number on the local element.
Click Save.
what is the feature DN? what number should i use?
- Thread starter
- #7
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- #9
- Thread starter
- #10
kwbMitel
In Create a Cluster and Assign the Node with the CEID, i have been asked to
Enter a directory number in the Feature DN field to establish a feature directory number on the local element.
Click Save.
what is the feature DN? what number should i use?
In Create a Cluster and Assign the Node with the CEID, i have been asked to
Enter a directory number in the Feature DN field to establish a feature directory number on the local element.
Click Save.
what is the feature DN? what number should i use?
It will accept any number that does not conflict on the system
It is recommended to avoid special characters such as * & #
The ip trunk quantities of 200 are fine
**********************************************
What's most important is that you realise ... There is no spoon.
It is recommended to avoid special characters such as * & #
The ip trunk quantities of 200 are fine
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #12
- Thread starter
- #13
- ICP/PBX Assignment form
Enter a PBX number
YES for local PBX
Change Member, enter IP address for your controller in the
Network IP Address field.
- Cluster Element Assignment form
Create Cluster
Change Member
Enter 1 in the PBX Number/Cluster Element ID field
Enter xxxx in the Cluster Element ID Digits field
YES in the local field
... If a message is received about ARS digits not matching an ARS Digits Dialed record, select OK to continue.
- COS
Set Ringing Line Select to YES
Set HCI/CTI/TAPI Call Control Allowed to Yes
Set HCI/CTI/TAPI Monitor Allowed to Yes
Set Hot Desk Remote Logout Enabled to Yes
Set Hot Desk Login Accept to Yes
assign COS to your sets
set feature access code for Hot Desk login/logout
- Thread starter
- #16
Cluster Element Assignment form
Create Cluster
Change Member
Enter 1 in the PBX Number/Cluster Element ID field
Enter xxxx in the Cluster Element ID Digits field
YES in the local field
Do i need to enter a number in the Cluster Element ID Digits of just xxxx?
Create Cluster
Change Member
Enter 1 in the PBX Number/Cluster Element ID field
Enter xxxx in the Cluster Element ID Digits field
YES in the local field
Do i need to enter a number in the Cluster Element ID Digits of just xxxx?
Asayani, I'm curious if you've even tried to read the help documents, they are very detailed and to rely on us to answer questions such as your last is taking things a little far
**********************************************
What's most important is that you realise ... There is no spoon.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #18
- Thread starter
- #19
KwbMitel
These are the instrcurions from the 3300, no where does it say what to enter for cluster element digits. This is my first time setting up an hotdesk user and I don't want to bring my system down, and that's why I am asking these questions
thank you for all your patience and understanding and for all the help you are providing.
Instructions from 3300
Create a Cluster and Assign the Node with the CEID
Access the Cluster Elements form.
Click Create Cluster to create a new cluster.
The cluster is created and the local element is added as a member by default.
Assign a name to the cluster.
You do not need to assign a PNI to the cluster.
Click Save.
Select the cluster member and click Change Member.
Enter the PBX Number that you entered in the ICP/PBX Networking form as the CEID number in the Cluster Element ID field.
Set Local to Yes.
Enter a directory number in the Feature DN field to establish a feature directory number on the local element.
Click Save.
These are the instrcurions from the 3300, no where does it say what to enter for cluster element digits. This is my first time setting up an hotdesk user and I don't want to bring my system down, and that's why I am asking these questions
thank you for all your patience and understanding and for all the help you are providing.
Instructions from 3300
Create a Cluster and Assign the Node with the CEID
Access the Cluster Elements form.
Click Create Cluster to create a new cluster.
The cluster is created and the local element is added as a member by default.
Assign a name to the cluster.
You do not need to assign a PNI to the cluster.
Click Save.
Select the cluster member and click Change Member.
Enter the PBX Number that you entered in the ICP/PBX Networking form as the CEID number in the Cluster Element ID field.
Set Local to Yes.
Enter a directory number in the Feature DN field to establish a feature directory number on the local element.
Click Save.
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- #20
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