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How to make Avaya IP-phone after agent login in show not a station extension, but agent id

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ddyakov

IS-IT--Management
Joined
Dec 19, 2014
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3
Location
KZ
We have Avaya Aura platform installation (G450/S8300) with some number of call center operators on the base of Call Center Elite.
How to make IP-phones (9630G, 1608, 1616) display with call-appr button assignment not a station extension but agent id, once agent has been logged in?
 
Unfortunately you cant.

Bridging: ACD split or skill calls are not bridged.
Station calls are bridged and agents are able to bridge onto them. If an agent bridges onto a
call, the call is considered a non-ACD extension-in call. The agent is not available for an ACD
call unless the agent is a member of a many-forced, one-forced, or one-per-skill MCH split or
skill. The agent can put the call on hold and become available to receive ACD calls even in
non-MCH splits/skills if only bridged appearances are active.

APSS (SME)
ACSS (SME)
ACIS (UC)
 
montyzummer, gwebster, thank you for reply!
Is any other possibility exist to display agent id by default on the ip-phone screen (1616, 1608, 9630g)?
I have learned that I can assign vudisp function to the button with corresponding vustats, but again - i need to press this button to see agent id. Can it show this information on the phone without pressing the button?
 
gwebster, thank you again - 9630G display agent id after successful login in. So, I am looking how to do this for 1616, 1608.
 
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