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How to know total calls handled by ipoffice at end of the day
- Thread starter Tarvez
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Inbound/outbound via trunks you can find with SSA if you zero the utilization summary counters each day. Very low tech way to do it, but I suppose if you zero the counters every day at midnight it would be accurate as long as you dont reboot the system or lose power. No easy way to measure internal calls that I am aware of.
I'll second what intigrant said. Save yourself the hassle and get a 14 day trial of Xima.
I'll second what intigrant said. Save yourself the hassle and get a 14 day trial of Xima.
SSA will also give a call reference number. You can track that and do the math. It would give you stats on total calls, including checking voice mail, paging, accidentally pushing the speaker button....
Dermis and feline can be divorced by manifold methods.
Dermis and feline can be divorced by manifold methods.
intrigrant
Systems Engineer
Or catch the SMDR events and import them in excel, read the documentation about SMDR.
It holds all internal and external call details, both incoming and outgoing.
It holds all internal and external call details, both incoming and outgoing.
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