ranganathanr
Programmer
Hi All,
I have a problem in not getting an Busy event and No Answer for an external(outstation) call .
We have a AVAYA Definity G3R9 and a CVCT.
An abbrevated dialing is dialed before the calling number and the call travers through an "MUX" to outer world.
For a Customer who has more than one number i need to detect if the called number is busy or No Answer so that the next call is initiated.
Before writing an application i checked with the cstaMakePredictivecall function which does the CPA through the Simulator(Part of TSAPI SDK)
Well it is detecting an voice mail/answering machine/ivr and does a call treatment as given, but it is not
giving any event for a busy or no answer(calling party without an answering machine).
can some one tell me how can i achieve in getting the busy and no answer event for this outstation call?
I have a thought in my mind for busy and no answer condition
1) set max rings say 16 so that if the call is not answered within that ring it is an no answer
2) when there is no ringback then it is busy? But in case of this i should get the ringback event this is again
something which is not happening.
kindly give me a solution to this as this events are very very important for me to move ahead with the code which is left half due to this.
I have a problem in not getting an Busy event and No Answer for an external(outstation) call .
We have a AVAYA Definity G3R9 and a CVCT.
An abbrevated dialing is dialed before the calling number and the call travers through an "MUX" to outer world.
For a Customer who has more than one number i need to detect if the called number is busy or No Answer so that the next call is initiated.
Before writing an application i checked with the cstaMakePredictivecall function which does the CPA through the Simulator(Part of TSAPI SDK)
Well it is detecting an voice mail/answering machine/ivr and does a call treatment as given, but it is not
giving any event for a busy or no answer(calling party without an answering machine).
can some one tell me how can i achieve in getting the busy and no answer event for this outstation call?
I have a thought in my mind for busy and no answer condition
1) set max rings say 16 so that if the call is not answered within that ring it is an no answer
2) when there is no ringback then it is busy? But in case of this i should get the ringback event this is again
something which is not happening.
kindly give me a solution to this as this events are very very important for me to move ahead with the code which is left half due to this.