How to create a 2-level CCR tree

[sigipa]

Hi,

I'm trying to create a 2-level CCR tree, but I don't understand how to access the second level. The docs are not clear on this.

Thanks in advance,
-S

 

[Rapetou]

When you create your first level you can use 1 to 9 digit.

For the level 2 you have to enter:

11 for the first choice of the level 2 of menu 1
12 for the second choice ...

and the same for all of your choice.

Good Luck!!!

 

[sigipa]

Hi,

Thanks for the info. Okay.. I'm still not clear on how to create the second level menu. I see where to record the message, but where do I put the 11, 12... options. Is it all part of the same CCR tree?

Thanks Again,
-S

 

[kclear]

Path 0 is your home/menu. You will record your one touch dialing options, i.e. "For service press 1, for sales press 2". Program path 1 as a menu path and record the next set of options, i.e. "for Joe Blow press 1, for John Smith press 2". Program path 11 as a transfer path to Joe Blows ext., and path 12 as a transfer path to John Smiths ext. Just remember to put in the path # as if a caller was starting from scratch. Caller presses "1: for sales and "2" for Joe Blow. Path 12.

Hope this helps and makes sense Kevin Clear
Clearfield Comm.

 

[sigipa]

Hi,

Thanks.. The fog is beginning to clear. I wish Nortel would have thought to mention that in the Flash Setup & Ops Guide.

Thanks Again,
-S