How to correct Tip in Aloha on a Check

[robmar83]

I have a server that closed out a check with the wrong CC Tip. The issue was spotted after the Eod and After the batch run from 2 days ago. Is there a way I can go back in and correct the tip amount back to zero on the check, if the batch has already gone through?

Thank YOu

 

[coorsman]

You can run a credit in EDC for that credit card number - You might be able to view CC numbers in the Audit report for that day, and server. Select non cash payments and search thru the report. Find the number and Exp date.

In EDC select functions - refund - enter the card and exp numbers and put the refund amount in the amount not the tip line.


Cheers,
Coorsman