How to configure Voicemail Email? IP500 with Embeded VM

[keke6608]

We have a IP500 with embedded vm. I try to configure voicemail to eamil function. It doesn't work properly. I always receive a return email in manager box(aa@company.com) says the address is not existing, which put a + in front of the real address (+bb@company.com)

SYSTEM?SMTP
aa@company.com

User
voicemail email: bb@company.com

 

[Bas1234]

Did you have a look here?

http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/vmembedded/voicemailemail.htm

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPOfficeIreland]

are you saying that you are using aa@company.com as a smtp address?

should be an ip or fqdn. if fqdn you need to have dns entry. You also need an ip route if going outside of you lan.

 

[keke6608]

right I use aa@company.com as a smtp address and I have dsn programed, and ip route.

the message in aa box looks like:
Undeliverable: Voicemail Message (AA>Aa W) From:241
System Administrator
To:bb
Sent:Fri 7/11/2008 4:10 PM
------------------------------------------------------------
Your message did not reach some or all of the intended recipients.

Subject: Voicemail Message (Aa Office>Aa W) From:241
Sent: 8/11/2008 2:08 AM

The following recipient(s) could not be reached:

+bb@company.com on 7/11/2008 4:08 PM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
< nschwmtas02p.mx.bigpond.com #5.1.1 smtp; 550 Unknown user>

 

[IPOfficeIreland]

did you reboot the ipo after setting up the smtp?

 

[keke6608]

I did reboot the IPO. I believe IPO try to send email though aa box to bb box, but it add a + in front of bb address. I wonder where that + come from?

 

[sizbut]

Around 3.2, VMPro email reading via TTS was enabled via a + symbol in front of the user's email address. That was then replace by a separate 'Voicemail Email Reading' checkbox but I wouldn't be at all surprised that the same mechanism is used behind the scene. Check that you have got the 'Voicemail Email Reading' box checked since that isn't supported with Embedded Voicemail anyway.

 

[sizbut]

well I meant to say "check that you have NOT got the 'Voicemail Email Reading' box checked" but I'm sure you got the idea.

Any joy?

 

[keke6608]

to sizbut:
I didn't check 'Voicemail Email Reading' box initially. after read your reply, I try check it and reboot, then I cannot received anything

 

[sizbut]

So that's not it, was worth checking since it was a scenario where +signs were used by the IP Office. Back to pondering where on earth they can be coming from (unless it a bug).

 

[tlpeter]

Are you on 4.2.4 ?
Before that it is not working on embedded vm !!!


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[keke6608]

It is IP500 4.2(4) with all sort of license. Our company's demo.

 

[IPOfficeIreland]

i would try an alternative smtp and see if it is an internal problem before going any futher...

 

[keke6608]

Our company just have one email server. Email From Address is set to my email address. Try to send voicemail to my colleague's email address. What else can I try?

When I receive the bounced back email I feel quite exciting. It is close, at least the embedded vm generate a email and SMTP server got it.

 

[amriddle01]

This sounds like a you need the setting on the Email to "allow third partys to send on your behalf" or something like that, doesn't explain why it used to work though.

ACS - IP Office Implement

 

[IPOfficeIreland]

it does take a teky..
"When I receive the bounced back email I feel quite exciting.