How does the Report Wizard for CCM 6.0 work?

[rachelle]

I can open it.
I can select stuff that I don't know what it will do.
I can't get it to import.

What I want:
I want a historical report that will tell me the Agent ID and the DN they were logged into at a given time/day/hour/.

So, if I need to know who the agent was that sat in seat 3333, at 6pm on Tuesday then, what would I need to set up?

Of course, the NTP is cryptic and confusing for a first time user. Any help and experience that you would be able to share is greatly appreciated.


Cheers,
rachelle


no matter where you go, there you are.

 

[rachelle]

I hadn't thought about the Historical Data hold time. Thank you for that!!!


rlc

no matter where you go, there you are.